Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Prashanth Potluri

Seattle,WA

Summary

Customer-focused professional with over four years of experience in account coordination, client support, and operational delivery across global organizations. Skilled in building strong relationships, solving complex problems, and delivering high-impact results. Adept at collaborating across teams, improving customer experience, and driving performance. Passionate about helping clients succeed, and contributing to long-term business growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Network and Services Operation Associate

Accenture
Bengaluru, Karnataka
02.2022 - 11.2024
  • Managed end-to-end coordination with clients and partners to ensure smooth service delivery.
  • Acted as the main point of contact for clients, resolving issues, providing updates, and ensuring satisfaction.
  • Led internal planning efforts to ensure the timely completion of service requests and process compliance.
  • Collaborated with internal teams and external vendors to improve delivery accuracy and reduce delays.
  • Identified opportunities to improve client experience, and submitted ideas that led to efficiency.
  • Proactively escalated critical delivery issues and collaborated with key stakeholders, including LECs, and PTTs, to drive swift resolution and ensure service continuity.

Technical Support Executive (Wells Fargo)

Encora Technologies
Bengaluru, Karnataka
03.2021 - 07.2021
  • Supported U.S. Clients for technical issues with secure access, remote login, and multi-platform systems.
  • Ensured compliance with quality standards set by the company when providing technical support.
  • Resolved access and system security issues, reducing downtime for enterprise users.
  • Worked with cross-functional IT and security teams to manage credentials and permissions.

Systems Analyst (Adobe)

Concentrix
Bengaluru, Karnataka
11.2019 - 03.2021
  • Delivered technical support and customer success guidance for Adobe products, ensuring high customer satisfaction.
  • Provided software troubleshooting, implementation support, and training for end users.
  • Coordinated with internal escalation teams, and implemented issue resolution strategies for enterprise clients.
  • Helped achieve support and satisfaction KPIs by delivering fast, personalized solutions.
  • Supported sales targets by advising customers on the value of Adobe products.

Education

Bachelor of Science - Mechanical Engineering

SRM Institute of Science And Technology
Chennai , India
02-2017

Skills

  • Customer relationship management
  • Cross-team collaboration
  • Project coordination
  • Strong communication and follow-up
  • Microsoft Excel
  • Data analysis
  • SQL (beginner)

Certification

  • AWS Cloud Solutions Architecture.

Timeline

Network and Services Operation Associate

Accenture
02.2022 - 11.2024

Technical Support Executive (Wells Fargo)

Encora Technologies
03.2021 - 07.2021

Systems Analyst (Adobe)

Concentrix
11.2019 - 03.2021

Bachelor of Science - Mechanical Engineering

SRM Institute of Science And Technology

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