Prashmi Khanna
Program Management
San Francisco Bay Area,CA
Summary
Experienced Senior Digital Program Manager with a proven track record in driving digital transformation and achieving strategic business objectives. Specializes in cross-functional leadership, optimizing program efficiency, and fostering stakeholder alignment. Adept at risk management and enhancing project quality through innovative solutions.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Senior Digital Program Manager
Merge - Menlo Park, CA
Clients: Meta, Abbott, REID Health, Goddard School, Argenx Pharma, Etc.
04.2024 - Current
- Projects include: Global website CMS replatform and redesign, digital marketing materials implementation, persona and journey-driven digital optimization, integrated digital platform execution, etc.
- Spearheaded cross-functional Agile teams to execute global digital programs, overseeing the entire lifecycle from initiation to completion. Ensured seamless alignment with business objectives, consistently achieving on-time, on-budget delivery.
- Orchestrated end-to-end program execution by collaborating with Product, Engineering, and Design teams, optimizing workflows to accelerate time to market by ~20%, and enhance project efficiency by ~25%.
- Led stakeholder alignment, risk mitigation, and change management, translating roadmap planning into actionable insights that optimized decision-making and drove a 10% improvement in business outcomes.
- Established PMO governance frameworks for project implementation, ensuring consistent delivery of quality, adherence to best practices, and continuous improvement, resulting in a 15% improvement in overall project quality and time to market.
- Maintained program health by tracking timelines, RACI matrices, RAID logs, and forecasting reports, leading to a ~20% improvement in early risk identification and proactive issue resolution.
- Facilitated Agile ceremonies, achieving a 40% increase in on-time delivery.
Digital Program Manager
Omnicom Media Group - Chicago, IL
Clients: Merck Pharma, HP, Organon, Etc.
06.2020 - 04.2024
- Led roadmap planning, managed timelines, and projects for FDA-approved, ADA & web privacy (CCPA) compliant web content, custom applications, microsites, marketing emails, and banners, ensuring on-time, high-quality delivery while maintaining regulatory compliance, and client expectations.
- Directed requirement gathering, scoping, and launch planning; managing schedules, budgets, and forecasting in collaboration with Finance and Account teams; ensuring alignment with client goals; and mitigating scope creep to stay within budget.
- Achieved a 95% reduction in pharma deviations by ensuring FDA compliance across digital content and functionality, proactively addressing issues, and maintaining strong client relationships through clear communication.
- Collaborated with agencies and internal teams to define designs in Figma, ensuring adherence to design systems, and coordinated with stakeholders across tech, design, marketing, and compliance for seamless execution.
Automation Engineer
Fiserv - Pune, India
Client: Self (Fiserv Products)
01.2017 - 11.2018
- Automated workflows with the Page Object Model framework, designing test suites, and leading QA for digital products to optimize testing, streamline workflows, and improve program outcomes.
- Developed and implemented QA strategies to enhance accuracy, data integrity, and performance, driving program redesign, and ensuring high-quality execution across digital platforms.
Mobile Apps Automation Test Engineer
Cognizant Technologies Solutions - Pune, India
Clients: Discover Financial Services
06.2014 - 12.2016
- Streamlined the testing process for the Discover Financial mobile application and website, achieving a 60% reduction in manual effort.
- Facilitated timely fixes through constant communication with developers and persistent tracking of system defects in Jira.
- Worked closely with cross-functional teams to analyze requirements, ensuring confident and successful product launches.
Education
Bachelor of Engineering - Information Tehnology
Pune University, India
05-2014
Skills
- Agile Methodology
- Stakeholder Management
- Risk and Change Management
- Digital Transformation
- Program Optimization
- Regulatory Compliance
- CMS Ownership
- Strategic Thinking and Roadmap Planning
- Budgeting and Forecasting
- Cross-functional collaboration and Leadership
Certification
- Certified Scrum Master, Scrum Alliance- August 2024
- Project Management Certification, Google – Aug 2022
- Agile Project Management Certification, Google – Aug 2022
Accomplishments
- EmPower Award at Merge for outstanding contributions to team success and innovation.
- Successfully revitalized a multimillion-dollar Healthcare client account, refactoring and steering it to success within just six months, resulting in improved client satisfaction and business growth.
- Consistently received positive client and internal stakeholder feedback, demonstrating strong relationship management and project delivery excellence.
- Achieved Exceptional Yearly Reviews reflecting strong performance and leadership.
Timeline
Senior Digital Program Manager
Merge - Menlo Park, CA
04.2024 - Current
Digital Program Manager
Omnicom Media Group - Chicago, IL
06.2020 - 04.2024
Automation Engineer
Fiserv - Pune, India
01.2017 - 11.2018
Mobile Apps Automation Test Engineer
Cognizant Technologies Solutions - Pune, India
06.2014 - 12.2016
Bachelor of Engineering - Information Tehnology
Pune University, India
Tools
Jira, Confluence, InDesign, Figma, Smartsheet, Sitecore, AEM, Pastel, Trello, Miro, Mural, Google Analytics, Hive, Veeva Promo Mats, GitHub, Air Table, Basecamp, Slack, Microsoft Workspace, Google Suite
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