Prasmit Devkota
Coppell,TX
Summary
Results-driven Software Engineer with 5 years of experience designing, developing, and optimizing enterprise-scale applications in the airline domain at American Airlines. Strong expertise in backend systems using Java, Spring Boot, and microservices architecture, with hands-on experience in building high-impact features that improve performance, reduce operational costs, and enhance customer experience.
Overview
5
5
years of professional experience
Work History
Software Engineer
American Airlines
Fort Worth, Texas
06.2021 - Current
- Led and Delivered Award Reinstatement product feature which would allow customers to get their eligible miles and tax reinstated online for PNRs where customers have flown half of their trip. It saved thousands of customer service hours after allowing it online as it would get reinstated in their accounts within minutes.
- Collaborated, implemented, and tested a targeted cancellation feature within multi-passenger reservations, significantly reducing customer wait times and improving overall service experience.
- Managed the integration of thousands of sales data records from Affirm into PostgreSQL through blob storage and Azure Data Factory, enhancing efficiency in data handling.
- Executed migration of 15 reservation services from a costly legacy Bluewater system to Sabre Web Services, enhancing operational efficiency.
- Designed and implemented new pages within American Airlines' cancellation flow to facilitate trip credit registration for non-AAdvantage members, enhancing loyalty program participation.
- Achieved seamless functionality testing for cancellation application by managing hundreds of feature files in Cypress automation through nightly cron jobs. Facilitated successful navigation and validation of the cancellation process by executing automated scenarios that booked PNRs using API and confirming all necessary steps to the cancellation confirmation page.
Education
Bachelor's degree - Computer Engineering
Texas A&M University
College Station, Texas05-2021
Skills
- Angular
- Java
- Spring Boot
- Cloud Computing
- Azure Data Explorer
- Azure Data Factory
- Docker
- Kubernetes
- Microservices
- Terraform
- API Security
- Cypress
- Grafana
- Dynatrace
Timeline
Software Engineer
American Airlines
06.2021 - Current
Bachelor's degree - Computer Engineering
Texas A&M University