Prastuti Nizzer
Dublin,CA
Summary
Highly skilled in Client Support Administration. Possess rich experience in providing exceptional customer service, troubleshooting technical issues and managing client relationships. Strengths include effective communication skills, problem-solving abilities, and multi-tasking capabilities. Previous roles have involved significant improvements in customer satisfaction and developing streamlined processes for support services. Results-driven professional with expertise in client management, sales analytics, and pipeline management. Demonstrated success in exceeding sales targets and optimizing workflows to enhance customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Operations & Client Support Administrator
RiteBite Family Dental
Dublin, California
08.2024 - 07.2025
- Managed front-desk operations including patient scheduling, insurance coordination, and billing records using practice management software, ensuring 100% accuracy in patient data
- Delivered exceptional customer service by handling patient inquiries and follow-ups, maintaining 95%+ patient satisfaction scores
- Optimized appointment workflow and coordinated with doctors and hygienists to improve daily efficiency by 20%
- Strengthened administrative and client-handling capabilities in fast-paced professional services environment
Account Executive
Parametric Technology corporation
Bangalore, India
06.2015 - 02.2019
- Consistently exceeded quarterly sales targets by 20-30% for 6 consecutive quarters through strategic account planning and consultative selling approaches
- Created and maintained comprehensive database of 200+ current and prospective customers using Salesforce CRM
- Conducted needs assessments and requirement gathering with C-level executives to identify business challenges and propose tailored solutions
- Collaborated cross-functionally with technical teams and account managers to ensure seamless customer experience
- Received $1,000 performance bonus for exceptional achievement in exceeding annual sales quota
Business Development Executive
Unisys Global Services India Pvt Ltd
Bangalore, India
05.2014 - 06.2015
- Led full-cycle business development for IT security solutions (Stealth) and cloud-based solutions (Choreographer) targeted at financial services sector
- Generated and qualified 50+ high-value leads monthly through strategic outreach, achieving 30% conversion rate
- Served as primary inside sales contact supporting field sales leaders and channel partners in strategy and execution
- Delivered product presentations and ROI-based consultations to decision-makers, resulting in $500K+ in new opportunities
- Established strategic relationships with 15+ channel partners to expand market reach for security and cloud solutions
- Created comprehensive analytics reports including metrics and campaign analysis to optimize sales performance
Business Development Executive
Emtec Inc
Bangalore, India
01.2013 - 04.2014
- Executed targeted cold-calling campaigns to prospects in US and APAC regions, securing 20+ qualified meetings monthly
- Conducted market research using LinkedIn, Hoovers, RainKing, and Jigsaw to identify prospects in Government, Education, and Commercial sectors
- Built and maintained sales pipeline exceeding monthly targets by 15% through disciplined prospecting and followup
- Managed customer database and activity history for 100+ clients using Salesforce CRM
- Coordinated webinar invitations and event participation for existing customers, achieving 40% attendance rate
Business Development executive
Aayuja Technologies
Bangalore, India
08.2011 - 01.2013
- Performed market research and lead generation resulting in 30+ qualified opportunities quarterly
- Developed and executed account sales campaign plans following Solution Sales Process (SSP) methodology
- Achieved 100% of monthly, quarterly, and annual sales quotas through disciplined account planning
- Gathered customer requirements and facilitated appropriate SME discussions to address client needs
Education
Master of Computer Applications -
Chitkara University
Chandigarh, India07.2012
Bachelor of Computer Applications -
MLSM college
India06.2009
Skills
- Full-cycle sales
- Prospecting
- Cold calling
- Lead qualification
- Consultative selling
- Contract negotiation
- Account management
- Client retention
- Pipeline management
- Salesforce
- HubSpot
- CRM systems
- Microsoft Office Suite
- Google Workspace
- ServiceNow ITSM
- Practice management software
- Market research
- Competitive analysis
- Lead generation
- Opportunity qualification
- Sales analytics
- Reporting
- Client management
Timeline
Customer Operations & Client Support Administrator
RiteBite Family Dental
08.2024 - 07.2025
Account Executive
Parametric Technology corporation
06.2015 - 02.2019
Business Development Executive
Unisys Global Services India Pvt Ltd
05.2014 - 06.2015
Business Development Executive
Emtec Inc
01.2013 - 04.2014
Business Development executive
Aayuja Technologies
08.2011 - 01.2013
Master of Computer Applications -
Chitkara University
Bachelor of Computer Applications -
MLSM college