Pratakshya Khadka
Shelby,NC
Summary
A position allowing me to incorporate my technical knowledge and educational qualifications and further develop my skills to serve the organization with an outstanding output. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Service and Support Analyst
Cleveland Community College
04.2020 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Analyzed network problem Wired and wireless.
- Troubleshooted all the problems hardware and software problems in all devices.
IT Specialist(Intern)
Cleveland Community College
01.2019 - 05.2019
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Researched and updated all required materials needed for firm and partners
- Verified data integrity and accuracy
- Assisted customers answering questions, responding to inquiries and handling telephone requests
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Analyzed departmental documents for appropriate distribution and filing
Manager
Great China Inc
01.2016 - 01.2020
- Negotiated manufacturing service agreements and quality standards.
- Developed marketing initiatives and leveraged networking referrals to promote business development
- Facilitated change management activities for the department and a staff of individuals
- Supervised site investigations, reported issues and escalated those that required further assistance
- Devised, deployed, monitored and strengthened promotional approaches to boost long-term business success with optimal sales and profit levels
- Managed quality programs to reduce overdue compliance activities
- Scheduled and assigned daily work and activities
- Reduced risk by ensuring safety compliance adherence
- Greeted and welcomed new members, establishing and updating memberships to programs
Manager
IT&K Enterprises
06.2010 - 03.2014
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
- Communicated best practices between all companies, business executives and site leadership teams to ensure alignment
- Maintained store equipment, including computers, printers and fax machines
- Identified and communicated customer needs to supply chain capacity and quality teams
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Scheduled and assigned daily work and activities
- Supervised site investigations, reported issues and escalated those that required further assistance
- Worked with BackOffice and Different Point of Sale System
Education
Bachelor of Science - Network And Security Operation
Western Governors University
Salt Lake City, UT2023
Associate - Network Management
Cleveland Community College
Shelby, NC05.2019
Assiociate - Computer System Security
Cleveland Community College
Shelby, NC2018
Associate - Arts
McDowell Technical Community College/UNA(Alabama)
Marion, NC2010
High School Diploma - High School
National Institute Of Science And Technology
Kathmandu2006
Skills
- Good communication both written and verbal
- Multitasking
- Customers Service Skills
- Skilled in MS Office
- Back office
- POS system expert
- Data entry
- CCNA(Network troubleshooting)
- Palo Alto Firewall
- SDWAN basic
- Virtualization
- Networking/Security experience
- Router and Switches experience
- Programming language (JAVA, PHP, HTML)
- Comptia A
- Strong Leadership and organizational skills
- Highly energetic
- Creative & Problem-Solving Skills
- Management/Accounting
- Application support
- Troubleshooting and diagnostics
Certification
- Comptia A+ Ce
- Cisco Certified Network Associate(R&S)
- Aws cloud practionner
- System Security
- Cisco Networking
- Network Technician
- Network Administrator
- IT Foundation
- Microsoft Networking
- Ethical Hacking/Counter Measure
- Serv SafeManager(2017-2021)
Affiliations
National Technical Honor Society
- Member, 2018 to Current
Timeline
Lead Service and Support Analyst
Cleveland Community College
04.2020 - Current
IT Specialist(Intern)
Cleveland Community College
01.2019 - 05.2019
Manager
Great China Inc
01.2016 - 01.2020
Manager
IT&K Enterprises
06.2010 - 03.2014
Bachelor of Science - Network And Security Operation
Western Governors University
Associate - Network Management
Cleveland Community College
Assiociate - Computer System Security
Cleveland Community College
Associate - Arts
McDowell Technical Community College/UNA(Alabama)
High School Diploma - High School
National Institute Of Science And Technology
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