PRATAP KUMAR PAPINENI
Summary
Accomplished and results-driven Senior Business & System Analyst with over 15 years of proven expertise across multiple domains including Insurance, Banking, Real Estate, and Manufacturing. Specializing in digital transformation in Banking and Insurance, system implementations, workflow optimization, and regulatory compliance. CBAP certified and highly skilled in leveraging Agile methodologies (SAFe, Scrum, Kanban) to facilitate seamless system integrations, automate complex processes, and deliver scalable, customer-centric digital solutions. Proven track record in conducting facilitated workshops, eliciting and documenting requirements using industry-standard methodologies, and translating them into Business Requirements Documents (BRDs), Functional Specifications, User Stories, and Use Cases. Strong experience in creating BPMN workflows, screen mock-ups, gap analyses, Requirements Traceability Matrices (RTM), and report specifications to ensure business needs are accurately captured and communicated across stakeholders. Demonstrated ability to lead business analysis teams, engage with diverse stakeholders, and manage the end-to-end requirements lifecycle in fast-paced environments. Extensive experience in Insurance domain implementations with strong hands-on knowledge of Guidewire PolicyCenter and ClaimCenter, driving end-to-end policy administration, claims processing, and regulatory alignment. Skilled in gathering comprehensive business requirements, mapping them into system functionalities, creating BPMN workflows, and guiding cross-functional teams through full project lifecycles. Strong communication and stakeholder management skills with the ability to articulate complex ideas clearly and effectively to both technical and non-technical audiences. Proficient in tools including Jira, Confluence, Guidewire, SQL, UML, BPMN, Power BI and Azure DevOps.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business & System Analyst – Digital Onboarding, Credit & Payments
LTI Mindtree
06.2020 - Current
- Spearheaded the end-to-end integration of digital onboarding systems across multiple banking platforms, ensuring strict compliance with KYC, AML, GLBA, SOX, and OCC guidelines, which significantly reduced onboarding risks and improved customer verification accuracy.
- Developed detailed system requirements, technical documentation, and BPMN workflows that enhanced platform scalability, improved user experience, and facilitated seamless API integrations with both third-party vendors and internal systems.
- Implemented Azure DevOps pipelines to automate build, deployment, and testing processes, thereby improving release velocity and ensuring continuous delivery of secure, compliant, high-quality solutions.
- Coordinated collaboration between business stakeholders, developers, QA teams, and operations to define test strategies, manage defect resolution, and optimize operational processes to maintain system reliability, compliance, and performance.
- Mentored junior analysts and facilitated workshops on Agile best practices, digital onboarding trends, and regulatory compliance requirements within the S.A & U.S. banking sector.
- Elicited, analyzed, and documented detailed business requirements using structured methodologies; authored BRDs, user stories, and use cases.
- Created BPMN workflows, screen mock-ups, and gap analyses to ensure accurate translation of business needs into system functionalities.
- Developed Requirements Traceability Matrices (RTM) to maintain alignment of requirements through each stage of the project lifecycle.
- Facilitated requirements workshops with stakeholders, ensuring clarity, consensus, and sustainable knowledge management.
- Collaborated with stakeholders to capture functional and user requirements; prepared BRDs and functional specifications for credit risk products.
- Developed workflows using BPMN notation to identify inefficiencies and streamline processes across systems.
- Authored requirements traceability and reporting artifacts to ensure complete coverage of business and compliance needs.
- Led workshops with cross-functional teams to validate requirements and manage stakeholder expectations.
- Gathered and documented insurance business requirements across policy administration, claims, and compliance using formal methodologies.
- Authored BRDs, FRDs, and user stories mapped to FAIS and POPIA regulations; ensured test cases were aligned with stakeholder requirements.
Senior Business Analyst – Credit Risk
Standard Bank, HCL
02.2020 - 06.2020
- Led comprehensive gap analysis and system audits of credit products including Overdraft, DebiCheck, and Credit Card platforms to identify process inefficiencies and regulatory compliance gaps.
- Streamlined system integration processes by designing optimized workflows and functional specifications, significantly enhancing risk management and reporting capabilities.
- Authored detailed Functional Design Documents (FDDs) aligned with compliance and governance standards, ensuring seamless communication between business and technical teams.
- Collaborated closely with DevOps and IT teams to align deployment strategies and environment management using Azure DevOps tools.
Guidewire Business Analyst / Scrum Master – Guidewire Implementation
Discovery Insurance Company
08.2016 - 02.2020
- Acted as Guidewire Business Analyst supporting Claim Center and Policy Center enhancements, ensuring alignment of insurance workflows with business needs.
- Supported UAT execution for policy servicing and claims lifecycle in Guidewire, driving defect triage, resolution, and post-rollout hypercare.
- Partnered with IT teams to integrate external credit bureau data into Guidewire Policy enter, strengthening underwriting and risk-based premium pricing.
- Facilitated Agile ceremonies (sprint planning, backlog grooming, sprint reviews) for the Guidewire delivery team, enabling smooth and timely feature releases.
- Gathered and documented insurance business requirements across policy admin, claims, and compliance; authored BRDs, FRDs, and user stories mapped to FAIS and POPIA regulations.
- Conducted data analysis on policy, claims, and risk datasets within Guidewire, providing insights for underwriting decisions and fraud detection.
- Created workflows and graphic representations of insurance processes, supporting implementation of Guidewire PolicyCenter and ClaimCenter.
- Maintained RTMs and report specifications to provide transparency and traceability of requirements throughout project delivery.
- Facilitated requirements workshops with hospital administration, clinical, and operations teams to capture stakeholder needs.
- Developed BPMN workflows and gap analyses to optimize patient journey mapping and EHR integration.
- Authored user and functional requirements documents, ensuring alignment between healthcare operations and system capabilities.
- Prepared report specifications and documentation to support clinical and administrative reporting requirements.
Business Analyst / Scrum Master – Apollo Hospitals (Client)
Montalvo Technologies Pvt Ltd
05.2015 - 07.2016
- Partnered with Apollo Hospitals to deliver IT-enabled healthcare solutions, focusing on system implementation, workflow automation, and clinical operations support.
- Gathered and analyzed business requirements from hospital departments (administration, clinical, and operations) to design BPMN workflows and optimize patient journey mapping.
- Supported Electronic Health Record (EHR) integration projects, facilitating seamless interoperability across hospital systems.
- Coordinated sprint execution and backlog prioritization using Jira and Azure DevOps, ensuring timely delivery of solutions.
- Ensured user adoption through stakeholder workshops, training, and continuous feedback cycles.
Intergen
01.2014 - 12.2015
- Managed the successful implementation of Internet Banking Systems for BNZ Bank, ensuring compliance with regulatory standards and business objectives.
- Conducted comprehensive gap analyses and facilitated compliance-driven project delivery across multiple banking products.
Branch Manager – Rural Credit Division
Union Bank of India [Central Government of India]
06.2009 - 09.2012
- Administered credit and recovery processes for diverse sectors including agriculture and MSMEs, maintaining strict adherence to regulatory compliance and risk management protocols.
- Led local teams to achieve operational targets and enhanced customer service through effective stakeholder engagement and process optimization.
Education
Master of Business Administration - Operations and Production Management
CPIT
01.2013
Bachelor of Science - Agriculture
Acharya N. G. Ranga Agricultural University
01.2009
Skills
- Guidewire (Claim Center, Policy Center, Billing Center) – Requirements gathering, workflow analysis, integration & UAT
- Requirements Elicitation & Documentation – Facilitated workshops, BRDs, FRDs, user stories, use cases
- Business Process Modeling – BPMN, UML for requirements visualization and optimization
- Requirements Traceability & Reporting – RTM creation, report specifications, gap analysis, screen mockups
- System Analysis & Enterprise Integration – APIs, middleware, and cross-platform data flows
- Domain Expertise – Banking (Payments, Lending, Digital Platforms), Insurance, Healthcare (Hospitals & Clinics), Real Estate, Manufacturing
- Agile Delivery – SAFe, Scrum, Kanban; backlog grooming, sprint planning, user story creation
- Regulatory Compliance - Bank Secrecy Act (BSA), USA PATRIOT Act, CCPA/CPRA, Truth in Lending Act (TILA), Gramm-Leach-Bliley Act (GLBA), Dodd-Frank/CFPB
- Tools & Technologies – Jira, Confluence, SQL, Azure DevOps, Power BI
- Testing & Quality Assurance – UAT planning, functional testing, defect tracking
- Stakeholder Management & Collaboration – Bridging business, IT, and cross-functional teams
- AI & Prompt Engineering – Applying AI to accelerate business analysis and automation initiatives
Certification
- CBAP – Certified Business Analysis Professional | IIBA (2023)
- SAFe Certified Scrum Master | Scaled Agile (2022)
- Agile Scrum Certification | Scrum Alliance (2019)
Ai Innovation Contributions
Authored white papers on the application of Prompt Engineering to improve customer support, digital onboarding, and service automation within banking. Conducted internal training sessions and workshops to integrate AI-driven processes into business analysis and system enhancements.
Personal Information
Title: Lead System & Business Analyst
Timeline
Senior Business & System Analyst – Digital Onboarding, Credit & Payments
LTI Mindtree
06.2020 - Current
Senior Business Analyst – Credit Risk
Standard Bank, HCL
02.2020 - 06.2020
Guidewire Business Analyst / Scrum Master – Guidewire Implementation
Discovery Insurance Company
08.2016 - 02.2020
Business Analyst / Scrum Master – Apollo Hospitals (Client)
Montalvo Technologies Pvt Ltd
05.2015 - 07.2016
Intergen
01.2014 - 12.2015
Branch Manager – Rural Credit Division
Union Bank of India [Central Government of India]
06.2009 - 09.2012
Bachelor of Science - Agriculture
Acharya N. G. Ranga Agricultural University
Master of Business Administration - Operations and Production Management
CPIT
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