Prateek Surampalli

Company Overview: ChenMed is a healthcare organization dedicated to providing high-quality, preventive care to seniors across 125+ medical centers in 15 states

• With a focus on patient-centered care, the company leverages technology to enhance operational efficiency and improve health outcomes
• Integrated 10+ lead sources (vendors, websites, campaigns, tours) into Salesforce via custom APIs, reducing lead processing time by 40%
• Designed rules-based lead routing, increasing lead conversion rates by 25% through automated queue assignments
• Led the Salesforce architecture for 1,000+ users, streamlining workflows via Apex, LWC, Flows, and batch processes, cutting manual interventions by 50%
• Developed Marketing Cloud campaigns, boosting patient engagement by 20% through automated journeys and compliance-driven tracking
• Integrated Monday.com, Drupal, Okta, RingCentral, Vonage, Formstack, and Zapier to enhance cross-platform operations
• Optimized security architecture (roles, profiles, permissions, sharing rules), reducing security incidents by 60% and improving system compliance
• ChenMed is a healthcare organization dedicated to providing high-quality, preventive care to seniors across 125+ medical centers in 15 states
• With a focus on patient-centered care, the company leverages technology to enhance operational efficiency and improve health outcomes

Company Overview: Founded in 1982, Safari Ltd is a family-owned American manufacturer and global distributor of educational animal figurines and toys

• Headquartered in Jacksonville, Florida, the company offers over 1,000 products, including dinosaurs, wildlife, dragons, fairies, horses, farm life, reptiles, and sea life
• Safari Ltd.’s mission is to inspire learning and conservation awareness through its lifelike, hand-painted figurines
• Led full-cycle Salesforce Sales Cloud deployment, driving system adoption and optimizing sales processes
• Developed a custom quoting tool, streamlining B2B/B2C orders for clients like Disney, Universal, and Hobby Lobby, reducing quoting time by 40%
• Integrated Salesforce with SAP via Alluvia Integration API, ensuring real-time order processing and inventory management
• Built automation solutions using Apex, Triggers, Batch Apex, and LWC, improving operational efficiency by 30%
• Implemented Service Cloud, enhancing customer service automation via case management, Omni-Channel routing, and a Knowledge Base
• Established CI/CD pipeline (SFDX, Git, Bitbucket), reducing deployment errors by 50% and improving release cycles
• Optimized Salesforce security (roles, profiles, sharing rules, OAuth), strengthening data governance
• Created advanced reports & Einstein Analytics dashboards, empowering teams with data-driven decision-making
• Developed training programs & documentation, boosting user adoption and reducing onboarding time by 35%
• Founded in 1982, Safari Ltd is a family-owned American manufacturer and global distributor of educational animal figurines and toys
• Headquartered in Jacksonville, Florida, the company offers over 1,000 products, including dinosaurs, wildlife, dragons, fairies, horses, farm life, reptiles, and sea life
• Safari Ltd.’s mission is to inspire learning and conservation awareness through its lifelike, hand-painted figurines

Company Overview: Stratus Investments oversees PowerBreezer, which specializes in industrial cooling fans used in NFL fields, military warehouses, and large-scale facilities, and Energems, a producer of energy chocolates

• Both businesses operate in a B2B Salesforce model within the Pick, Pack, and Ship domain
• Developed & optimized Salesforce applications (Apex, Visualforce, LWC), enhancing B2B sales workflows for PowerBreezer & Energems
• Designed & launched a self-service customer portal, improving user engagement and support efficiency by 30%
• Integrated Salesforce with Kenandy ERP, streamlining sales, fulfillment, and logistics operations, reducing order processing time by 25%
• Automated order approvals & processing via triggers, workflow rules, and approval flows, cutting manual interventions by 40%
• Optimized SOQL/SOSL queries, improving data retrieval speed and query efficiency for large datasets
• Built custom reports & dashboards, enabling real-time business insights and enhancing decision-making
• Implemented Sales Cloud, Service Cloud, Call Center, and AppExchange solutions, improving cross-functional operations
• Monitored system performance & user activity, driving continuous improvements in Salesforce efficiency and adoption
• Stratus Investments oversees PowerBreezer, which specializes in industrial cooling fans used in NFL fields, military warehouses, and large-scale facilities, and Energems, a producer of energy chocolates
• Both businesses operate in a B2B Salesforce model within the Pick, Pack, and Ship domain

Company Overview: Excelium Group is a management consulting and business accelerator firm headquartered in Fort Lauderdale, Florida

• The company specializes in investing in high-potential opportunities across healthcare, legal, financial, and education sectors, with holdings both in the United States and internationally
• Excelium is composed of thought leaders and professionals dedicated to building profitable growth companies while adding community value
• Configured & customized Salesforce (roles, profiles, workflows, validation rules, approval processes), optimizing system efficiency
• Led data migration & cleanup using Data Loader & Import Wizard, improving data integrity and accuracy by 35%
• Developed Apex classes, triggers, Visualforce pages, and API integrations, streamlining business operations and enhancing functionality
• Integrated Salesforce with external applications, automating processes and reducing manual data entry by 40%
• Collaborated with marketing teams to execute Salesforce CRM & ExactTarget (Marketing Cloud) campaigns, improving engagement tracking
• Designed automation solutions via Flows, Process Builder, and approval workflows, improving business process efficiency by 30%
• Built custom reports & dashboards, enabling data-driven decision-making for leadership and stakeholders
• Provided Salesforce training & support, increasing adoption and reducing user-related support requests by 25%
• Excelium Group is a management consulting and business accelerator firm headquartered in Fort Lauderdale, Florida
• The company specializes in investing in high-potential opportunities across healthcare, legal, financial, and education sectors, with holdings both in the United States and internationally
• Excelium is composed of thought leaders and professionals dedicated to building profitable growth companies while adding community value

Company Overview: Commercient is a SaaS company specializing in ERP and CRM integration solutions, particularly Salesforce

• Their flagship product, SYNC, enables seamless data synchronization between front-end customer interactions and back-end operations
• Designed & developed POCs & prototypes, accelerating business validation for Salesforce & ERP integration solutions
• Led data migration & conversion efforts, ensuring seamless Salesforce-ERP synchronization and reducing integration errors by 40%
• Optimized Salesforce automation through custom objects, workflows, validation rules, and Flows, improving process efficiency by 30%
• Developed Apex triggers, classes, SOQL/SOSL queries, Visualforce pages, and Lightning components, enhancing platform functionality
• Configured Salesforce security settings (roles, profiles, access controls), ensuring compliance with organizational hierarchy
• Built custom reports & dashboards, enabling sales, marketing, and customer service teams to make data-driven decisions
• Streamlined lead-to-opportunity cycles, improving conversion rates by 20% through process enhancements
• Led stakeholder training & UAT testing, reducing onboarding time and improving user adoption by 35%
• Commercient is a SaaS company specializing in ERP and CRM integration solutions, particularly Salesforce
• Their flagship product, SYNC, enables seamless data synchronization between front-end customer interactions and back-end operations

Company Overview: Circleback Lending is a tech-driven consumer lending platform that connects prime and super-prime borrowers with competitive loan options while providing institutional investors with a transparent lending model

• By integrating Cloud Lending with Salesforce, the company built a fully integrated loan origination and servicing solution for banks, credit unions, and financial institutions
• Integrated Cloud Lending with Salesforce Sales & Service Cloud, streamlining end-to-end loan origination and servicing
• Automated loan application, underwriting, approval, disbursement, and collections, reducing processing time by 40%
• Developed Apex, Visualforce, and Lightning Components to enhance loan decisioning and workflow automation
• Built custom reports, dashboards, and automated payment scheduling, integrating financial systems for real-time tracking
• Designed and deployed Loan Origination Systems (LOS) within Salesforce, improving approval efficiency by 30%
• Integrated core banking systems, ensuring seamless borrower data synchronization and compliance
• Configured validation rules, workflow automation, and approval processes, optimizing loan processing workflows
• Ensured financial compliance through audit trails, data security, and access controls, meeting industry regulations
• Leveraged fintech solutions for credit risk analysis and fraud detection, enhancing lending security
• Circleback Lending is a tech-driven consumer lending platform that connects prime and super-prime borrowers with competitive loan options while providing institutional investors with a transparent lending model
• By integrating Cloud Lending with Salesforce, the company built a fully integrated loan origination and servicing solution for banks, credit unions, and financial institutions

Company Overview: Ryder System, Inc

• Is a leading commercial, transport and logistics solutions, supply chain management, serving clients throughout North America and Europe Asia supplier
• Ryder products and services cover everything from fleet management solutions for supply chain large-scale transport solutions turnkey, so that trade flows more efficient, reliable and safe to all
• Ryder Fleet Management Solutions (FMS) provides leasing, truck leasing, selling used, maintenance, fuel and security to help customers deliver frontline services to the bottom-line savings vehicles and window simplicity
• Designed & optimized Sales Cloud for Ryder Logistics, streamlining lead, account, and opportunity management
• Led RydeSmart Project bug fixes, collaborating with QA testers to improve system performance and reduce errors
• Developed Apex Triggers, Classes, Visualforce Pages, and Lightning Components, automating critical business processes
• Integrated Salesforce Field Service, optimizing scheduling, invoicing, and job tracking, improving service efficiency by 35%
• Enhanced mobile access via Salesforce1 Mobile App, enabling real-time updates and improving field reporting accuracy
• Built custom reports & dashboards, providing real-time insights and automated data archiving for logistics teams
• Configured security settings (roles, profiles, sharing rules, permissions), improving user access control and compliance
• Integrated SCIM & Okta authentication, ensuring secure user provisioning and access management
• Led API integrations, data migrations, and sandbox testing, ensuring smooth production releases and system scalability
• Ryder System, Inc
• Is a leading commercial, transport and logistics solutions, supply chain management, serving clients throughout North America and Europe Asia supplier
• Ryder products and services cover everything from fleet management solutions for supply chain large-scale transport solutions turnkey, so that trade flows more efficient, reliable and safe to all
• Ryder Fleet Management Solutions (FMS) provides leasing, truck leasing, selling used, maintenance, fuel and security to help customers deliver frontline services to the bottom-line savings vehicles and window simplicity

• Designed & optimized billing solutions for AT&T, Sprint, and AWCC, improving billing accuracy by 30%
• Developed & implemented billing modules (ICBR reports, Bill Summary, Unicode Taxation, Taxable Codes) using PERL, PL/SQL, MySQL, PHP, and C, reducing processing time by 40%
• Optimized stored procedures & queries, enhancing database performance and reducing query execution time by 50%
• Executed test cases, unit & performance tests, improving code efficiency and reducing post-deployment defects by 35%
• Conducted post-upgrade validation in SST, UAT, and Production environments, ensuring 99.9% system stability
• Analyzed & implemented Change Requests (CRs), leading to seamless integration with zero downtime incidents
• Collaborated on system design & compliance, ensuring 100% alignment with HLD, SRS, and SA documentation
• Supported activation & workflows in Rating & Billing (RB) and Wholesale Client (WSC) areas, reducing billing discrepancies by 25%