PRATEEK THIND
Product Manager
Summary
A competent Product Manger with 6+ years of experience in logistics and banking domain. Currently working with a seed-funded logisitic tech startup, catering to the needs of over 5,000 B2B users across 20+ prominent logistics companies, including Fortune 500 enterprises. Proficient in Agile Methodologies, adept at leading cross-functional teams to deliver innovative solutions. Skilled in market research, strategic planning, and user experience (UX) design to drive product success.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Product Manager - Web & Integrations
Clockwork Logistics Systems, Inc.
01.2022 - Current
- Implemented automation solution to handle the ETL transformation of unstructured data leading to 30% increase in recurring revenue
- Launched an app-less MVP solution for one of our shipments tracking product which enables customer ease of operation resulting in amount of claims reduced by 40% for the customer
- Proposed and managed the execution of Swagger integration into our product, ensuring API standardization
- Resulted in a unified view of APIs for internal cross-functional teams and clients, leading to a 66% increase in developer bandwidth
- Designed and released end to end workflow automation solution for one of the biggest 4PL logistics provider leading to a 480k yearly contract
- Led a team of 6 engineers and 1 designer using Agile methodology and managed transition from Waterfall to SCRUM, increasing the predictability of deliverables and gained efficiencies on deliverables ~4 weeks.
Customer Success Manager
Clockwork Logistics Systems, Inc.
01.2020 - 01.2022
- Designed a new feature using Figma for setting Port appointments directly from clockwork’s platform for enhanced user experience for drayage trucking company reducing labour hours by 40%
- Collaborated with 20+ clients and their partners to gather business and data requirements to support custom EDI or API integrations with multiple transport management systems
- Developed a data analysis dashboard using Power BI to communicate key trends in shipment data being captured through Clockwork platform leading to increase in driver compliance by 60%
- Engaged with client’s team and their motor carriers to identify bottlenecks in the supply chain and optimize workflow based on continuous customer feedback to ensure real-time visibility of high-value cargo.
Senior System Engineer, Data and Analytics
Infosys Limited
01.2018 - 01.2019
- Led eight-member team to centralize data from 36,000 IoT sensors across 400 client plants into single cloud storage, resulting in increased operational efficiency and transparency in supply chain
- Developed business intelligence reports and visualizations for Marketing team, improving target efficiency by 22%
- Collaborated with client partners to plan and migrate customer data from Oracle database (North America) and SAP system (Europe) into cloud, to understand purchase behavior and identify upsell and cross-sell opportunities
- Automated process to identify and notify recurring errors with detailed logs, reducing labor hours by 17%
- Managed ingestion of transactional data for US client from 10,000 feeds on daily basis into platform built over Hadoop data lake, implementing break fix in production environment to prevent system outages.
Education
Master of Business Administration -
Rutgers Business School
Newark, NJSkills
Stakeholder managementCustomer/User Journey mappingPriortizationRoadmappingC/CPythonJavaSQL
User and UX Research
Agile Software Development
Prioritization and Execution
Stakeholder Alignment
Wireframe Design
Product Roadmaps
Requirements Building
Volunteer
Mentored 10+ young adults through Society for Welfare of the Handicapped by teaching basic computer skills and facilitating rehabilitation programs.
Tools
- Excel
- PowerPoint
- Power BI
- R Studio
- Jira
- Confluence
- Lucidchart
- Figma
Timeline
Product Manager - Web & Integrations
Clockwork Logistics Systems, Inc.
01.2022 - Current
Customer Success Manager
Clockwork Logistics Systems, Inc.
01.2020 - 01.2022
Senior System Engineer, Data and Analytics
Infosys Limited
01.2018 - 01.2019
Master of Business Administration -
Rutgers Business School