Pratham Mitra

Results-driven Service Advisor with three years of experience in automotive operations, complemented by a Bachelor's in Corporate Finance and ongoing studies in Data Analytics, along with certification in Project Management. Expertise in managing service operations ensures timely repairs, resolves complex customer issues, and implements process improvements that enhance efficiency, quality, and customer satisfaction. Consistently meets or exceeds targets while fostering team collaboration. Proven leader dedicated to training junior advisors and providing constructive feedback, effectively liaising with cross-functional teams to develop innovative solutions and achieve shared objectives. Passionate about championing safety and technical excellence in high-pressure environments, eager to contribute to Tesla's Robotaxi fleet uptime and overall program growth while advocating for sustainable mobility and customer success.