Prathima Ajithaprasad
South Windsor,USA
Summary
Responsible to develop and work closely within International Business in delivering consistent, a strategic process and audit worthy program results in Vendor Management, Business Continuity and Records Management. Spent time in developing skills to increase business acumen, reliability, and quality high focus on minimize risk and reputation harm within Vendor Management, Business Continuation and Records Management. Develops, implements, and updates vendor management policies and procedures and monitors adherence. Support execution and oversees the governance of business resiliency/continuity and disaster recovery plans; oversees testing, exercises, and recovery for International Business. Enriched experienced CoE (Center of Excellence) with best practices, drive consistency across business unit, include portfolio transition
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director Vendor Management & Business Continuation, International Business
Prudential
04.2017 - Current
- Managing Vendor Governance, Business Continuation and Records Management for International team.
- Mentor and train teams across countries for drive consistent third party risk management relationship from (1) Planning – Understanding business needs and business activity (criticality), calculate risk rating, fourth party assessment and engage business stakeholders (2) Risk Assessment and Due Diligence – Perform risk-based assessment and associated due diligence evaluation of third party. Engage additional control partners as required. Provide analysis of identified issues, engage to mitigate them (3) Contracting – Engagement of Law, Business, Vendor and Control Partners (4) Ongoing Monitoring – Provide continued oversight that include adherence to contract, third party performs work in a well-controlled manner reporting and escalation of risk (5) Termination – Off-boarding of engagement in a controlled manner to protect company interest and minimizing risk to business and
- Engage in annual internal, RCSA (Risk Control Self-Assessment) and SOC (System and Organization control) external audits
- Experience directing BC program design and implementation and extensive experience in conducting BIAs, develop BC plans and conduct exercises
- Experience in strategic partnerships with cross-organizational business areas including Continuity Management, Local Even Threat Management Team, Crisis Management team, Global Security Supplier and Supply Management to improve coordination in planning, response and closing gaps in technology or BC/DR capabilities
- Attend seminars and CPE classes to stay in touch changing economic or market conditions, legal and regulatory requirements, operating procedures and practices and the impact of new technology
- Risk Assessment and Management - Identify potential risks and threats that could impact business operations. Perform risk assessments and develop strategies to mitigate identified risks.
- Ensure Business are compliant to enterprise policy in managing records both physical and electronic. Implementation of record retention schedule.
Sr. Analyst
HCL Technologies
09.2013 - 01.2016
- Managing a four-member team handling end to end invoicing of monthly revenue of ~$5.5M for a globally located client. From data analysis to validation to prepare pre-billing files, later invoice them based of approval
- Publishing MS Excel reports for management review weekly and monthly basis. Some of the trackers to list are unbilled and unaccrued, DSO (Days Sales Outstanding), PO Tracker, Invoice & collections reports.
- As and when new country on-boards, actively participate with regular interactions in preparation LAD (Local Acceptance Documents) and CAD (Central Acceptance Documents) be it even bi-lingual ones for countries as per local law.
- Vendor Management – Managing vendors around with regular interaction starting from validation of pre-billing file to receiving invoice to have them paid.
- As the project handled is based of single MSA (Master Sales Agreement), if necessary, when change demands working to get the CCN (Client Change Note) signed off from both parties
- Invoice submission, payment and related issue management
- Mentor and coaching junior associates.
Process Associate (PMO)
Magna InfoTech
04.2013 - 09.2013
- Company Overview: Client: Accenture Services Pvt. Ltd
- Multiple clients based of North America, European regions
- Being part of mobilization teamwork included reporting, budgeting, work planning management
- Preparing and presenting Periodical and Adhoc reports (Roll-Off Reports, Expense reports, seat planning report, timesheet reconciliation report)
- Setting up Resource Database for our clients, analyzed and summarized reports and operations
- Identifying Staffing needs for clients and closely working with Staffing, resource management group and recruiting departments for fulfilment of open positions
- Assigning and De-assigning resources in Abacus tool and raising RRD’s as per the capability required for the project
- Timesheet Management by ensuring Associates Clock exact time in the tool so that correct and actual revenue is recognized
Sales and Service Specialist
Bank of America
09.2012 - 02.2013
- Perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
- Consistently exceeded sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers
- Prepare and assist in the review of daily reports and manage daily metrics and perform teller duties as needed.
- Conducted audits within branch banking and coordinated projects for reporting and operational initiatives.
- In-depth banking products knowledge to assist the bank in meeting its goal
Sr. Bank Teller
Bank of America
08.2009 - 08.2010
- Responsible for cash/checking deposits, withdrawal, processing loan payments, opening accounts, getting direct deposits accounts, activate ATM /debit cards.
- Identify sales opportunities, referring bank customers for additional bank services as appropriate
- On personal interest, prepared teller reports to Branch Manager for their weekly discussion with regional team
- Trained New Tellers
IT Operations Executive
Cognizant Technology Solutions India Pvt Ltd
05.2005 - 02.2008
- Been to London, UK for the KT phase of the project, interacted with the client understood the requirement. Analysis was done based on this, to set up the project at the offshore location on IT Service management (ITSM) based on ITIL best practice
- This project had IT service support area of Incident, Problem, Change, Release, Configuration management
- Had an excellent opportunity to designed process documents as per the requirement so that we could adhere to client requirements which also included Impact assessment and Business Resumption/Disaster Recovery plans
- Being a part of the quality team, so that my project adheres to ITIL Framework. This is done using the dashboard report, review the tickets for every associate of my team
- From the knowledge received from the knowledge transfer (KT) at the client place, trained the team members at the base location.
Education
Master of Science - undefined
Bangalore University
Skills
- Risk Management
- Data Governance
- Workflow
- Data Analytics
- Open Pages, RSA Archer
- Standard Information Gathering (SIG), ProcessUnity, Apttus, OneTrust
- ServiceNow
- MS Excel
- Third Party Risk Management
- Vendor Life Cycle
- Business Continuation
- Records Management
Certification
- Certified Third Party Risk Professional
- McKinsey Asian Management Accelerator Program in Problem Solving, Business Strategy and Business Fundamentals (In Progress)
Timeline
Director Vendor Management & Business Continuation, International Business
Prudential
04.2017 - Current
Sr. Analyst
HCL Technologies
09.2013 - 01.2016
Process Associate (PMO)
Magna InfoTech
04.2013 - 09.2013
Sales and Service Specialist
Bank of America
09.2012 - 02.2013
Sr. Bank Teller
Bank of America
08.2009 - 08.2010
IT Operations Executive
Cognizant Technology Solutions India Pvt Ltd
05.2005 - 02.2008
Master of Science - undefined
Bangalore University
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