Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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PRATHIMA TALAMANCHI

Dallas,USA

Summary

13x Salesforce-certified consultant with 10+ years of consulting experience, including at a Big 4 firm, and 5+ years of leading complex Salesforce implementations and business analysis in onsite/offshore delivery models. Deep expertise in multiple Salesforce clouds (Sales, Service, Health, Community, and Data) with strong exposure to systems integration and cloud platforms. Proven ability to lead discovery workshops, capture business requirements, define as-is and future-state processes, and translate them into scalable Salesforce solutions. Experienced in Agile and SAFe delivery, with a strong track record in cross-functional collaboration, stakeholder communication, and driving value through strategic technology solutions. Quick learner and proactive problem-solver with a passion for innovation, including exposure to Conversational AI using Agentforce and Data cloud.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager (Salesforce)

Deloitte
Dallas, US
01.2017 - Current
  • Led Agentforce Proof-of-Concepts, resulting in increased operational efficiency and substantial reduction in manual processes, translating directly into cost savings and improved productivity.
  • Gathered detailed business requirements specifically for patient services, ensuring comprehensive capture and accurate translation into Salesforce Health Cloud solutions.
  • Led integration efforts for prescription, clinic and physician data, coordinating between Salesforce and external systems, significantly improving data accuracy, accessibility, and patient care outcomes.
  • Provided strategic guidance and coordination across multiple Salesforce initiatives, leading to streamlined project execution and alignment with organizational goals.
  • Conducted thorough business analysis, ensuring stakeholder requirements were accurately captured and translated into impactful Salesforce solutions, resulting in enhanced user satisfaction and business efficiency.
  • Facilitated discovery and grooming sessions, significantly reducing requirement misalignment and accelerating project timelines.
  • Ensured high-quality project deliverables consistently met or exceeded stakeholder expectations, optimizing resource utilization and budget adherence.
  • Delivered weekly executive-level status reports, enabling proactive risk management and informed strategic decision-making.
  • Managed effective stakeholder communications, promptly resolving issues and driving enhancements, which enhanced client trust and stakeholder satisfaction.
  • Collaborated with testing teams, ensuring precise translation of business needs into test cases, leading to higher-quality deployments and reduced post-implementation issues.

Manager/Technical Manager (Salesforce)

GM Financial
Arlington, US
04.2016 - 01.2017
  • Addressed business challenges, managing a backlog of requirements and enhancements.
  • Supervised a team of 6 developers, ensuring timely delivery of high-quality software.
  • Controlled project variance, facilitating User Acceptance Testing (UAT) and executive presentations.
  • Contributed directly to Salesforce development efforts (25% hands-on).
  • Led technical architecture discussions, ensuring best practices in Salesforce development were followed.
  • Managed deployments, releases, and environment configurations, ensuring robust change management and minimal disruption.
  • Coordinated technical tasks and provided mentorship to junior team members, enhancing team capabilities and productivity.

Lead Systems Analyst (Siebel/Salesforce.com)

CFA Institute
Charlottesville, US
01.2011 - 10.2015
  • Customized Salesforce applications, significantly increasing user adoption (50% improvement within 6 months).
  • Developed workflows, custom applications, reports, dashboards, Apex Classes, Triggers, and Visualforce pages.
  • Managed communication around feature progression, roadmap updates, and critical fixes.
  • Engaged deeply in functional testing, UAT, and email automation activities.
  • Led requirements gathering and analysis for Siebel CRM enhancements, clearly translating business needs into technical specifications.
  • Managed issue resolution, resource allocation, and provided cross-functional support, ensuring timely delivery and high-quality outcomes.
  • Designed and implemented custom Siebel workflows and business rules, improving operational efficiency.

Senior Siebel Developer (Multiple Industry Clients)

Optimos Inc
McLean, US
03.2004 - 03.2010
  • Developed and customized Siebel CRM applications to meet client business needs across Energy, Pharma, and Automotive sectors.
  • Created and optimized Siebel workflows, business components, applets, views, and scripts.
  • Integrated Siebel with external systems using EAI, web services, and integration objects.
  • Performed Siebel configuration, scripting, EIM (Enterprise Integration Manager) data loads, and workflow management.
  • Supported full Software Development Lifecycle (SDLC) activities from requirements gathering through deployment and post-go-live support.
  • Provided production support, troubleshooting, and issue resolution to ensure seamless system performance.
  • Assisted in user training and documentation to facilitate smooth adoption and transition.

Education

Bachelor of Engineering - Computer Science

Master Certificate in IS/IT Project Management -

Villanova University

Skills

  • Salesforce Implementation & Customization
  • Project Management (Waterfall, Agile, Kanban)
  • CRM Process Improvement
  • Data Migration (Import Wizard, Apex Data Loader)
  • Stakeholder Communication & Coordination
  • Onsite/Offshore Team Management
  • Apex
  • Visualforce
  • Salesforce Automation

Certification

  • Salesforce.com Platform Developer
  • Salesforce.com Administrator
  • Salesforce.com Application Architect
  • Salesforce.com Sales Cloud Consultant
  • Salesforce.com Service Cloud Consultant
  • Salesforce.com Sharing and Visibility Architect
  • Salesforce.com Community Cloud
  • Salesforce.com Health Cloud AP
  • Salesforce.com Data Architect
  • Salesforce.com App Builder
  • Salesforce AI Associate
  • Salesforce AI Specialist
  • Salesforce Data Cloud Consultant
  • Master Certificate in IS/IT Project Management, Villanova University

Personal Information

Work Permit: US Citizen

Timeline

Manager (Salesforce)

Deloitte
01.2017 - Current

Manager/Technical Manager (Salesforce)

GM Financial
04.2016 - 01.2017

Lead Systems Analyst (Siebel/Salesforce.com)

CFA Institute
01.2011 - 10.2015

Senior Siebel Developer (Multiple Industry Clients)

Optimos Inc
03.2004 - 03.2010

Bachelor of Engineering - Computer Science

Master Certificate in IS/IT Project Management -

Villanova University

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PRATHIMA TALAMANCHI