Prathyusha Gogineni

Requirement Analysis and Design:

• Developed detailed requirement designs for eForms and the redesign of forms within the eForms and iFile systems.
• Conducted comprehensive requirement gathering sessions with stakeholders, including Assistant Commissioner, to identify areas for system improvements and customer satisfaction enhancements.

System Redesign and Development:

• Led the initiative to rewrite and enhance the web upload functionalities and eForms, improving the user interface and overall system performance.
• Redesigned the Virginia Department of Taxation webpage and payment options to streamline the user experience and make it more intuitive for taxpayers.

User Acceptance Testing (UAT):

• Managed and executed UAT processes to ensure all system updates and redesigns met business requirements and provided a seamless user experience.
• Collaborated closely with development teams to identify and resolve issues during the UAT phase, ensuring high-quality deliverables.

Customer Satisfaction and Experience Improvement:

• Worked with the Assistant Commissioner to implement changes aimed at improving customer satisfaction and the overall taxpayer experience.
• Utilized Google Analytics to manage and analyze data for informed decision-making and strategic improvements.
• Employed Medallia to gather and analyze customer feedback, enabling targeted enhancements and service improvements.

Data Management and Analytics:

• Leveraged Google Analytics for tracking and managing data, providing actionable insights to support continuous improvement initiatives.
• Analyzed customer interactions and feedback using Medallia, driving data-driven decisions to enhance service delivery and taxpayer satisfaction.
• Wrote SQL queries to validate data inserts, updates and deletes.
• Used Power BI for generating reports and data visualization for business.

eForms and iFile System Redesign:

• Successfully developed and implemented redesigned eForms and iFile systems, leading to improved usability and efficiency for end-users.
• Enhanced system functionalities, resulting in a more streamlined process for form submissions and web uploads.

Virginia Department of Taxation Webpage Overhaul:

• Spearheaded the redesign of the Virginia Department of Taxation's webpage, significantly enhancing user navigation and payment processing options.
• Achieved higher customer satisfaction rates and reduced user errors through intuitive design improvements and better information accessibility.

• Responsible for writing a Statement of Work (SOW) and Requirement Package Document
• Preparing business requirements documentation including business rules and activity diagrams
• Assisting QA and Development team to walk through business intent & System Requirements
• Attend all necessary meetings such as Kick off meetings of new projects, Design review meetings, set up meetings with Business customers and the Process Management team to go over the project changes
• Experience writing SQL queries to validate CRUD operation on data
• Wrote SQL queries to insert, update, delete records from Database
• Defects tracking and prioritized using the JIRA, analyzed variation between Expected and Actual results and worked proactively with the leads and developers to resolve the issues
• Conducted Test, User Acceptance Test (UAT) & Post Production Validation
• Responsible for execution of test cases, Recording results in defect tracking tools
• Performed regression testing for every modification in the application.

• Deriving Test Scenarios, Documenting Test Cases and Collecting Test Data for Functional Testing
• Collaborated with product owners and development teams to deliver web application for internal stakeholders
• Created Test Batches, Executing Test Cases and Reporting Defects
• Tracking Defects, Selecting Test Cases for Re & Regression Testing
• Sanity Testing, Regression Testing on modified Software Builds.

• Worked with the developers/Business Analyst team to review requirements specification and design documents
• Collect Test Metrics and Documentation
• Update Test Cases and Test Data
• Tracking Changes, Preparing Reports and Updating Documents
• Team Communication and Customer Communication
• Ran manual and automation test scripts.