Summary
Overview
Work History
Education
Skills
Timeline
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Prathyushaa Murugesh

Tracy,CA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

17
17
years of professional experience

Work History

Volunteering

Altamont Elementary School
Tracy, California
09.2024 - Current
  • Encouraged parental involvement by creating opportunities such as volunteering in classrooms or assisting with field trips.
  • Distributed pencils, paper, textbooks and workbooks to students.
  • Distributed tests and collected homework assignments after completion.
  • Kept students safe and focused during off-site field trips.
  • Tutored students on lessons and homework.
  • Assisted teachers with classroom activities and lesson plans.
  • Delivered test instructions and exam timings.

Front Desk Receptionist

Days Inn Hotel
Salt Lake City, Utah
06.2008 - 08.2010
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers warmly and made them feel welcome.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Input customer data into reservation systems and updated to reflect room changes.

Education

MBA - Business Administration

Steven’s Henager College
Salt Lake City, Utah
05-2010

Bachelors in Technology - Computer Science

Christu Jyothi Institute of Technology & Science
India
05-2006

Skills

  • Data management
  • Problem solving
  • Conflict resolution
  • Customer engagement
  • Organizational skills
  • Time management
  • Effective communication
  • Active listening
  • Customer service

Timeline

Volunteering

Altamont Elementary School
09.2024 - Current

Front Desk Receptionist

Days Inn Hotel
06.2008 - 08.2010

MBA - Business Administration

Steven’s Henager College

Bachelors in Technology - Computer Science

Christu Jyothi Institute of Technology & Science

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Prathyushaa Murugesh