Pratibha Kashyap
Houston,TX
Summary
Results-driven professional with 3+ years of experience in customer-facing roles, vendor operations, and data-driven decision-making. Currently working as a Sales Account Manager, with expertise in driving revenue growth, client acquisition, and account management. Proven ability to deliver exceptional customer experiences, exceed sales targets, and build strong relationships through consultative selling. Skilled at understanding customer needs, presenting tailored solutions, and streamlining sales processes to improve efficiency. Brings a high-energy, customer-first mindset with a passion for innovative products and delivering a seamless end-to-end sales experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Sales Manager
Verizon Wireless
Houston, TX
03.2026 - Current
- Developed and maintained strong client relationships to drive account growth and retention.
- Executed strategic sales plans to achieve revenue targets within assigned territory.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with cross-functional teams to ensure alignment on account strategies and customer needs.
- Delivered product presentations and training sessions to educate clients on service offerings.
- Prepared sales reports, forecasts, and performance analysis for management review
Data & Reporting Analyst (Contract)
Renesas Electronics
03.2025 - 11.2025
- Built and maintained automated Tableau and Power BI dashboards to monitor progress tracking for Mississauga vendors, using operational KPIs, SLA performance, and budget utilization for leadership decision-making.
- Analyzed large ERP and operational datasets using Excel to support forecasting, variance analysis, and cost modeling.
- Automated ERP-to-Excel reporting workflows, reducing manual effort by 40% and improving data accuracy and reporting timelines.
- Supported planning and capacity discussions by providing data-backed insights on workload trends and resource needs.
- Partnered cross-functionally with finance, operations, and IT teams to align with future reporting requirements and ensure data integrity.
Research Analyst – Data & Operations Support - TxDOT
Non-Profit & Community Organizations
Austin, TX
05.2023 - 10.2024
- Volunteered as a data and operations support analyst for Texas Highways I-35 daily commute, providing reporting and analytics support.
- Built and maintained Excel and Tableau-based dashboards to track traffic volume, vehicle density and other program KPIs, and operational metrics.
- Automated manual reporting processes using Excel formulas and Macros, and basic SQL, improving reporting accuracy and turnaround time.
- Assisted with data cleanup, documentation, and process standardization to support day-to-day operations.
Operations Analyst
Dell Technologies
Mumbai, India
01.2021 - 01.2023
- Supported large-scale operations teams at BKC Complex, by tracking KPIs, backlog, throughput, and SLA adherence using SQL, Excel, and Tableau dashboards.
- Automated operational and back-office reporting processes using Excel VBA and SQL, significantly reducing manual ticket and performance tracking by 30%.
- Assisted with budget tracking, spend analysis, and forecasting to support operational planning and resource allocation for.
- Standardized (daily and weekly) reporting and operational workflows to improve consistency, transparency, and operational efficiency.
- Collaborated with cross-functional stakeholders (operations, supply chain, engineering) to resolve tracking issues impacting service delivery.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Gujarat Technological University
Vadodara, Gujarat08-2020
Skills
- Vendor Operations & SLA Management (CSAT, KPIs)
- Contract Execution, Opex & Budget Tracking
- Capacity Planning & Resource Forecasting
- Back Office Support & Ticket Operations
- Data Analysis, Cost Modeling & Forecasting
- SQL, Excel (VBA, Power Query), Tableau, Power BI
- Workflow Optimization & Process Improvement
- Cross-Functional Collaboration (Program, Engineering, Tooling)
- Vendor Communication & Stakeholder Management
- Tooling, Automation & Platform Enablement
- Data & Analytics: SQL, Ms Excel, Tableau, Power BI Dashboards
- Operations & Business: KPI tracking, SLA management, forecasting, spend analysis, capacity planning
- Tools: SAP, Oracle, NetSuite, JIRA, Salesforce, Google Analytics
- Automation & Tooling: SQL workflows, VBA automation, ETL support
- Programming: Python,
Certification
- Google Data Analytics Certification
- Tableau / Power BI (in progress)
Languages
English
Spanish
Hindi
Gujarati
Timeline
Account Sales Manager
Verizon Wireless
03.2026 - Current
Data & Reporting Analyst (Contract)
Renesas Electronics
03.2025 - 11.2025
Research Analyst – Data & Operations Support - TxDOT
Non-Profit & Community Organizations
05.2023 - 10.2024
Operations Analyst
Dell Technologies
01.2021 - 01.2023
Bachelor of Engineering - Electronics & Communication Engineering
Gujarat Technological University