Pratibha Singh
Eagleville,PA
Summary
Enthusiastic Senior Customer Service Representative with more than 18 years of customer service and sales experience, adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers to enhance customer loyalty. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Working hard to consistently meet or exceed business quality and sales targets. Excellent communication skills and great team player
Overview
21
21
years of professional experience
Work History
SENIOR CUSTOMER SERVICE SPECIALIST
Macy's
09.2017 - Current
- Train any new hires on how to efficiently run store, organize and shelf products and handle customer complaints with a great attitude
- Deal with customers on a day-to-day basis, always serving them politely
- Escalated issues to proper supervisors when standard processes were not effective.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Train new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Organize store merchandise racks and displays to promote and maintain visually appealing environments.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Up-sell and cross-sell products effectively, driving sales and increasing revenue
- Achieve or exceed company-defined sales quotas.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Train new employees on customer service, money handling and organizing strategies.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attend monthly sales meetings and quarterly sales trainings.
- Set and achieve company defined sales goals.
- Enter customer data into system and communicate service concerns with manager
ASSOCIATE MANAGER
Quick Way Food Mart
10.2016 - 02.2017
- Performed inventory management by ensuring products were in stock at all times and supervised when trucks came to drop off products
- Responsible for placing orders with vendors, keeping track of product shortages, and receiving orders when trucks arrived
- Trained any new hires on how to efficiently run the store, organize and shelf products and how to handle customer complaints with a great attitude
- Dealt with customers on a day-to-day basis, always serving them with a warm smile
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
SALES ASSOCIATE
New Yorkers
03.2011 - 08.2016
- Helped customers pick the best suits, tuxedos and ties by showing them various designs, providing customers with the right sizing, and upselling mens' garments, which led to increase in sales
- Built rapport with customers by listening to their wants and needs, and recommending new merchandise based on their preferences
- Used retail software to make in store purchases
- Listened to customer complaints, negotiated solutions and used merchandise knowledge to problem solve any product issues
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SALES ASSOCIATE
ABC Liquor Store
02.2007 - 03.2011
- Kept shelves clean and orderly to keep the store always appealing to customers
- Performed inventory management by stocking up shelves and keeping items replenished at all times
- Used retail software to make in store purchases
- Greeted customers with respect and a friendly attitude
ASSISTANT STORE MANAGER
Marathon Gas Station
01.2004 - 02.2007
- Accurately and efficiently operated point-of-sale systems
- Performed inventory management by ensuring products were in stock at all times and supervised when trucks came to drop off products
- Maintained order of shelves and products, keeping everything organized and cleaned
Education
Master of Science - Food And Nutrition
Banaras Hindu University
Varanasi, IndiaSkills
- Floor supervision
- Coaching and mentoring
- Returns and exchanges
- Quality assurance
- Staff training
- Customer support
- Credit card processing
- Complaint resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Recognition
- Opening Highest Number of Macy's Credit Card, 2024
- Award from Asset Protection Department, 2024
- Macy's Best Customer Service, 2023
- Macy's Best Sales Associate, 2021
Timeline
SENIOR CUSTOMER SERVICE SPECIALIST
Macy's
09.2017 - Current
ASSOCIATE MANAGER
Quick Way Food Mart
10.2016 - 02.2017
SALES ASSOCIATE
New Yorkers
03.2011 - 08.2016
SALES ASSOCIATE
ABC Liquor Store
02.2007 - 03.2011
ASSISTANT STORE MANAGER
Marathon Gas Station
01.2004 - 02.2007
Master of Science - Food And Nutrition
Banaras Hindu University
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