Pratik Lole

• Provide excellent customer services
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

- Delivered outstanding customer service by anticipating needs and resolving issues promptly.

- Assisted in training new staff and onboarding processes.

- Managed beverage inventory control and restocking efficiently.

- Utilized excellent communication skills to minimize customer dissatisfaction.

- Multitasked effectively in a high-volume environment and ensured smooth operations.

- Monitored food and beverage levels to ensure customer satisfaction and consistent service.

- Played a key role in upselling and promoting food and beverage specials.

- Trained and mentored new bartenders, leading to improved performance and customer satisfaction.

- Supervised the bar area, ensuring compliance with health and safety regulations.

- Managed order processing and delivery to provide timely service to guests.

- Conducted regular stock checks and managed inventory to reduce waste and save costs.

- Resolved customer complaints and inquiries efficiently, maintaining a positive atmosphere.

- Oversaw a team of waitstaff, ensuring excellent service and efficient operations.

- Coordinated with the kitchen staff to ensure timely and accurate food delivery.

- Developed training programs for junior waitstaff to enhance service quality.

- Conducted scheduling and shift planning to ensure adequate coverage and smooth operations.

- Collected and analyzed customer feedback to implement service improvements.

- Created a welcoming environment for guests through professional and friendly service.

- Managed the bar inventory, including ordering and restocking supplies.

- Prepared and served beverages according to company standards.

- Assisted in organizing and executing special events and promotions.

- Handled cash and card transactions efficiently and accurately.