Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
PRATIK MISTRY

PRATIK MISTRY

Hanover,MD

Summary

Application Architect with 15+ years of experience and 10+ years as a Salesforce consultant, specializing in strategic project oversight and Salesforce platform expertise at SaberPoint. Demonstrated exceptional leadership in cross-functional team collaboration, customer implementation support, and delivering tailored solutions while integrating third-party APIs. Adept at driving operational efficiencies through innovative project management and agile methodologies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Application Architect

SaberPoint
01.2023 - Current
  • Delivered tailored Salesforce applications solutions for Sales Cloud, Service Cloud, Field Service.
  • Integrated various third-party APIs into existing applications to extend their functionality.
  • Integrated FormAssembly with Case Management, enhancing client intake efficiency.
  • Delivered end-to-end field services for operational efficiency for a solar installation client.
  • Integrated SAP and Salesforce to enhance order intake and operational processes.
  • Optimized processes by linking Magento to Salesforce, enabling smoother handling of cases.
  • Developed CTI system integration for enhanced Police Security.

Project Manager

Coresphere
01.2020 - 01.2024
  • Spearheaded CTI Platform and Omnichannel integration utilizing Agile methodologies.
  • Oversaw the incorporation of Tableau CRMA into Personnel Management systems for DOL.
  • Led candidate interviews and managed mentorship program to empower employees.

Integration Analyst

LifeMatters
01.2020 - 12.2020
  • Performed integration of Salesforce with Alayacare, creating intake and operational processes for senior care.

Product Owner

Optum
01.2019 - 12.2020
  • Guided development teams, ensuring Salesforce project efficiency in the implementation of Campaign management and custom functionalities, ensuring client satisfaction.

Salesforce Operations Analyst

DC Public Works
01.2017 - 12.2019
  • Developed and implemented operational strategies for optimizing efficiency and reducing costs.

Operations Analyst

TE Connectivity
01.2014 - 12.2017
  • Managed and analyzed ship transit data for the Subsea Communication Division.

Education

Masters in Business Information Systems -

University of Maryland- Robert Smith School of Business
12.2015

Masters in Technology Management -

NMIMS University- Mumbai University
08.2014

Bachelors in Information Technology -

NMIMS University- Mumbai University
08.2013

Skills

  • Salesforce Platform Expertise
  • Strategic Project Oversight
  • Agile project management
  • Project Planning Framework
  • Change management processes
  • Component integration
  • Cross-functional team leadership
  • Customer implementation support

Certification

  • Salesforce AI Specialist 10/24
  • User Experience Design Consultant, 07/24
  • Field Service Cloud Consultant, 02/24
  • Project Management Professional, 08/23
  • Salesforce Service Cloud Consultant, 08/22
  • Salesforce Sales Cloud Consultant, 12/21

Timeline

Application Architect

SaberPoint
01.2023 - Current

Project Manager

Coresphere
01.2020 - 01.2024

Integration Analyst

LifeMatters
01.2020 - 12.2020

Product Owner

Optum
01.2019 - 12.2020

Salesforce Operations Analyst

DC Public Works
01.2017 - 12.2019

Operations Analyst

TE Connectivity
01.2014 - 12.2017

Masters in Business Information Systems -

University of Maryland- Robert Smith School of Business

Masters in Technology Management -

NMIMS University- Mumbai University

Bachelors in Information Technology -

NMIMS University- Mumbai University
PRATIK MISTRY