Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Pratik Rijal

Pratik Rijal

Moreno Valley,CA

Summary

Highly skilled IT Support Specialist with expertise in Infrastructure, Active Directory, Exchange, and Office365. Proven ability to manage user accounts, troubleshoot hardware/software issues, and administer Microsoft cloud services. Known for effective communication, problem-solving, and exceptional customer service.

Overview

1
1
year of professional experience
2
2
Certification
3
3
Language

Work History

IT Helpdesk Specialist (Remote) (Contract)

Orion IT
Denver, CO
01.2023 - Current
  • Provided dedicated support to 10-15 customers daily for IT-related issues
  • Conducted PC imaging, inventory management, and asset tracking across multiple sites
  • Installed, configured, and troubleshooted Windows/Mac OS, Microsoft Office 365, Outlook, OneDrive, and Teams
  • Supported end users remotely using Team Viewer, Any desk and Teams
  • Managed Active Directory and Exchange administration
  • Delivered prompt responses to client inquiries via telephone, mail, and email
  • Microsoft Teams Meeting Management, Microsoft Teams Voice and PSTN connectivity
  • Utilized and gained foundational skills in Mobile Device Management, specifically with Intune.

Education

Networking And Cloud Courses - Information Technology

Everest IT
California, USA

B.E. - Computer

Kantipur Engineering College
Lalitpur, Nepal

Diploma In Computer Course -

Ladder International Education
Kathmandu, Nepal

Skills

  • Active Directory Management
  • Windows 10/11 and Mac OS Support
  • Office 365 Administration
  • Hardware/Software Troubleshooting
  • PC Imaging
  • Managed PC with Intune Auto Pilot
  • Microsoft Cloud Services (Azure VMs, Microsoft Cloud PC)
  • Effective Communication
  • Problem-Solving
  • Customer Service
  • Basic PowerShell skills

Certification

  • Microsoft-900 Fundamentals Certified
  • CompTIA Network + Certified

References

References will be provided upon request.

Timeline

IT Helpdesk Specialist (Remote) (Contract)

Orion IT
01.2023 - Current

Networking And Cloud Courses - Information Technology

Everest IT

B.E. - Computer

Kantipur Engineering College

Diploma In Computer Course -

Ladder International Education

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Pratik Rijal