Pratik Soni
Parma,OH
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aiport Oberlin Shuttle Service
08.2024 - Current
- Provide accurate details about shuttle schedules, routes, and expected wait times
- Assist passengers with loading and unloading luggage securely onto the shuttle
- Address passenger concerns, resolve issues efficiently, and escalate as necessary
- Offer assistance to passengers with disabilities, elderly travelers, or families with young children
- Ensure passengers follow safety guidelines during boarding and transit
- Inform passengers about airport terminals, pick-up/drop-off locations, and connections
- Process payments and handle cash or electronic transactions
- Work with drivers and dispatchers to ensure smooth shuttle operations and timely service
- Manage inquiries and assist passengers in recovering lost items
- Assist in managing situations like shuttle delays, breakdowns, or adverse weather conditions
Assistant Manager
Chick-fil-A Restaurants
09.2022 - 05.2023
- Assist in daily kitchen operations, including both day and evening shifts
- Perform tasks related to the preparation of food, including making sandwiches to order and filling nugget boxes
- Manage and operate kitchen machines, ensuring they are well-maintained and in good working order
- Handle and distribute customer orders efficiently
- Provide support to other team members across various areas of the business as needed
- Gain proficiency in working with registers, handling cash and processing customer transactions
- Contribute to closing procedures, ensuring the kitchen and work areas are cleaned and properly secured
- Demonstrate flexibility by helping in any area of the business, ensuring team collaboration and smooth operations
Front Office Manager
La Casa Inn - India
10.2020 - 08.2022
- Manage check-in/check-out, room assignments, and guest inquiries, ensuring a positive experience
- Handle payments, including cash and credit card transactions, ensuring accuracy
- Upsell rooms and hotel services to guests, increasing revenue
- Serve as a liaison between management, staff, and guests to address requests and issues
- Assist the General Manager with reports, scheduling, and daily operations
- Oversee front office staff, ensuring service standards are met
- Maintain guest privacy and adhere to hotel security protocols
- Collect guest feedback and resolve complaints to improve services
Front Desk
Anand Molecular Laboratory
07.2021 - 07.2022
- Welcome patients and visitors with a professional demeanor, ensuring they feel comfortable and informed
- Schedule, confirm, and manage patient appointments efficiently using scheduling software
- Assist with patient check-ins and registrations, collecting necessary personal and medical information
- Handle phone calls and emails, providing information about lab services and test procedures
- Manage and update patient records, ensuring accuracy and confidentiality in compliance with HIPAA and other regulations
- Handle billing, process payments, and issue receipts for services rendered
- Direct patients to the correct areas for sample collection or provide instructions for home sample submissions
- Coordinate with lab technicians to ensure timely delivery of test results to patients or physicians
- Monitor and order front-office supplies, such as forms and stationery, ensuring smooth operations
- Communicate with lab personnel, medical staff, and patients to ensure a seamless workflow
- Keep the reception and waiting areas clean, organized, and welcoming for patients and visitors
- Assist patients with accessing online test results or troubleshooting basic queries about the lab's services
- Assist in the smooth collection of COVID-19 samples, ensuring all safety protocols are followed
- Accurately input patient details and test information into the lab's system
- Label and handle COVID-19 test samples correctly, ensuring they are transferred to the designated area safely
Assistant Store Manager
DangeeDums - Aromen Hospitality Pvt Ltd
07.2019 - 09.2020
- Supervise and train staff, ensuring excellent customer service
- Schedule shifts and assist in team development
- Monitor and order supplies, conduct regular stock checks
- Assist customers, handle complaints, and promote products
- Manage in-store promotions and sales targets
- Ensure product quality and maintain cleanliness
- Handle cash, track sales, and assist with budgeting
- Oversee opening/closing procedures and equipment maintenance
- Coordinate with other teams for smooth operations
- Manage special cake orders and ensure timely delivery
- Provide performance reports to store manager
Front Desk Receptionist
La Casa Inn - India
10.2018 - 07.2019
- Greet guests upon arrival, check them in, and provide room keys
- Handle the check-out process and payment
- Respond to incoming phone calls, address guest inquiries, and redirect calls as necessary
- Provide information regarding hotel services, amenities, and local attractions
- Address guest requests and concerns
- Manage reservations, update the booking system, and assist with modifying or canceling bookings
- Handle administrative tasks such as filing, scheduling, and maintaining office supplies
- Process guest payments, handle cash, credit, and debit transactions accurately
- Ensure the front desk area is clean, organized, and welcoming to guests
- Relay guest requests and messages to housekeeping, maintenance, or management
- Ensure accurate documentation for check-in and check-out procedures, including guest information
- Monitor guest access and ensure safety protocols are followed
Cook
Madhubhan Resort & Spa
05.2018 - 09.2018
- Prepare Italian dishes like pasta, pizza, and sauces, following recipes for consistency
- Cook using various techniques (grilling, sautéing, baking) to ensure high-quality meals
- Maintain kitchen hygiene and follow food safety protocols
- Assist in managing kitchen stock and ensure fresh ingredients
- Plate food attractively and garnish according to restaurant standards
- Collaborate with kitchen staff for smooth operations
- Prepare orders quickly and ensure accuracy
- Clean and maintain kitchen tools and machinery
- Occasionally engage with customers to ensure satisfaction
- Assist in developing new menu items to keep offerings fresh
Intern
Ramada by Wyndham
12.2017 - 03.2018
- Help with chopping, slicing, and preparing ingredients for chefs
- Assist in cooking various dishes, including following recipes and instructions from senior kitchen staff
- Ensure the kitchen is clean and organized, including washing dishes, cleaning counters, and sanitizing workstations
- Assist in managing kitchen inventory, restocking ingredients, and ensuring supplies are available for daily operations
- Help plate dishes and ensure they are presented according to the restaurant's standards
- Observe and learn cooking techniques and preparation methods from experienced chefs
- Help in prepping for special menus, daily specials, or buffet setups
- Follow hygiene, safety, and sanitation procedures as per food safety regulations
- Work in various cooking stations (e.g., grilling, frying, sautéing) under supervision
- Occasionally assist in preparing food for customer tastings or special events
Front Desk Receptionist
La Casa Inn - India
08.2016 - 11.2017
- Greet guests upon arrival, check them in, and provide room keys
- Handle the check-out process and payment
- Respond to incoming phone calls, address guest inquiries, and redirect calls as necessary
- Provide information regarding hotel services, amenities, and local attractions
- Address guest requests and concerns
- Manage reservations, update the booking system, and assist with modifying or canceling bookings
- Handle administrative tasks such as filing, scheduling, and maintaining office supplies
- Process guest payments, handle cash, credit, and debit transactions accurately
- Ensure the front desk area is clean, organized, and welcoming to guests
- Relay guest requests and messages to housekeeping, maintenance, or management
- Ensure accurate documentation for check-in and check-out procedures, including guest information
- Monitor guest access and ensure safety protocols are followed
Apprentice
07.2015 - 07.2016
- Support in handling bookings, cancellations, and modifications using hotel software
- Respond to guest inquiries, provide information about services, and handle complaints professionally
- Answer and direct calls, take messages, and provide information courteously
- Assist in processing payments, issuing receipts, and managing cash or card transactions
- Maintain accurate guest records and update databases as needed
- Ensure the front desk and lobby areas remain clean, organized, and presentable
- Support experienced front office staff in daily operations and special tasks
- Act as a link between departments to coordinate guest services effectively
- Provide information about ongoing promotions and upsell services where appropriate
- Learn to address guest concerns and escalate issues to supervisors when needed
- Attend training sessions and actively develop front office skills
Education
Associate's degree - Hospitality Administration/Management
Cuyahoga Community College
05.2025
Diploma of Education - Food Preparation/Professional Cooking/Kitchen Assistant
AIMS College of Management & Technology, Bakrol
06.2018
Skills
- Confidentiality
- Crisis Management
- Account administration
- Hotel operations
- Teamwork and leadership
- Front desk operations
- Multitasking ability
- Organizational skills
- Strong customer service
- Problem resolution
- Time management
- Guest relations management
Certification
- Food Protection Manager Certification
- ServSafe Food Handler's Certification
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Aiport Oberlin Shuttle Service
08.2024 - Current
Assistant Manager
Chick-fil-A Restaurants
09.2022 - 05.2023
Front Desk
Anand Molecular Laboratory
07.2021 - 07.2022
Front Office Manager
La Casa Inn - India
10.2020 - 08.2022
Assistant Store Manager
DangeeDums - Aromen Hospitality Pvt Ltd
07.2019 - 09.2020
Front Desk Receptionist
La Casa Inn - India
10.2018 - 07.2019
Cook
Madhubhan Resort & Spa
05.2018 - 09.2018
Intern
Ramada by Wyndham
12.2017 - 03.2018
Front Desk Receptionist
La Casa Inn - India
08.2016 - 11.2017
Apprentice
07.2015 - 07.2016
Associate's degree - Hospitality Administration/Management
Cuyahoga Community College
Diploma of Education - Food Preparation/Professional Cooking/Kitchen Assistant
AIMS College of Management & Technology, Bakrol
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