Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Software
Timeline
Generic
Pratik Vivek Garge
Open To Work

Pratik Vivek Garge

SAP ISU Techno functional Consultant
Farmington Hills,MI

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

SAP Techno Functional ConsultantSAP Utilities CRM ConsultantSAP Utilities Techno functional Consultant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Farmington Hills, MI, US
Open to relocation: No

Salary Range

140000/yr - 200000/yr

Important To Me

Work-life balanceCareer advancementFlexible work hoursWork from home optionPaid sick leavePaid time offHealthcare benefitsCompany Culture

Summary

Results-oriented SAP Utilities CRM Techno-Functional Consultant with over 11 years of experience in technical implementation, process configuration, and production support within the Utilities domain. Proven track record of delivering high-impact solutions for both regulated and deregulated markets across North America, the UK, Australia, and Israel. Expertise includes SAP CRM Web UI enhancements, BOL/GenIL programming, and SAP IS-U integration, complemented by specialized knowledge in Agile methodologies. Committed to driving efficiency and innovation through strategic problem-solving and collaboration with cross-functional teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SAP Techno Functional Consultant

Accenture LLP
Michigan, USA
10.2025 - Current
  • Collaborating with the project team members, stakeholders, customers, and sponsors to identify and monitor budget, goals, scope, project plan, issues, risks, milestones etc.
  • Understanding business process, studying, and analyzing workflow to design solutions, assess scope of studies & suggest solutions through SAP Utilities CRM and SAP ISU.
  • Managing team of 20 members and functional and technical delivery for SI project and minor enhancements.
  • Automating the core business processes and thus helping the business in Revenue generation with less manual efforts.
  • Facilitating customers, end users, and other stakeholders in joint analysis sessions to ensure an understanding of business goals, requirements, and deliverables.
  • Achieved timely project delivery by effectively managing team dynamics and resources. Enhanced project outcomes through strategic planning and execution. Fostered a culture of continuous improvement by promoting industry-standard skills among team members.

Application Development Team Lead

Accenture Solutions Pvt. Ltd.
Pune India
09.2021 - 10.2025
  • Diagnosed and resolved complex technical issues through thorough research and innovative problem-solving techniques.
  • Designed and implemented robust code solutions to ensure scalability and maintainability while adhering to established industry standards.
  • Facilitated collaboration among cross-functional teams to devise innovative solutions addressing business requirements.
  • Facilitated mentorship for junior developers to cultivate a supportive learning atmosphere and improve team cohesion.
  • Achieved successful functional and technical delivery for system integration projects and minor enhancements by effectively managing a team of 10-12 members.

Senior Application Developer

IBM India Pvt. Ltd.
Pune, India
03.2020 - 09.2021
  • Collaborated with a team of five to deliver SAP Utilities CRM solutions, mentoring four junior consultants.
  • Conducted capacity assessments and generated technical estimates to support new change requests for SAP CRM Web IC and customer portal.
  • Designed and integrated multiple CRM function modules, optimizing functionality for customer self-service portal access.
  • Developed and implemented tailored CRM solutions to improve management of complaints interaction data.
  • Developed and implemented order creation automation processes in SAP CRM to enhance operational efficiency using One Order framework and BOL programming.
  • Developed functional and technical documentation, resolution documents, and unit test documents for each development object.
  • Led systematic defect identification and resolution processes within CRM team, driving improvements in performance metrics.

Application Developer

Cognizant Technology Solutions, India
Pune, India
08.2019 - 03.2020
  • Developed and implemented various enhancements in SAP Cloud Application Studio to improve customer transaction efficiency.
  • Managed incident analysis and technical delivery processes to enhance functionality and support business needs in SAP C4C solution.
  • Analyzed and modified configuration parameters through adaptation change method on C4C tenant to enhance system performance.
  • Optimized application performance by executing systematic troubleshooting and conducting root cause analysis of issues.
  • Directed team efforts in technical delivery and ensured comprehensive documentation.

Application Development Senior Analyst

Accenture Solutions Pvt. Ltd.
Pune, India
06.2015 - 08.2019
  • Directed creation of a robust contract renewal solution for SME customers, enhancing operational efficiency within an agile environment.
  • Assisted in delivering enhancements through web UI configuration application enhancement tool and workbench modifications. Supported development of custom correspondence application forms and smartforms, including action profile configuration.
  • Created and executed a specialized automation tool for BDOC resolution, effectively streamlining processes and decreasing reliance on manual intervention for middleware message issues.
  • Facilitated sprint demos as CRM technical lead, effectively converting intricate user stories into engaging client presentations.
  • Managed SLA compliance and performed root cause analysis (RCA) to maintain high system availability during critical production incidents.

Education

B. E. - Electronics

Mumbai University
K.J. Somaiya College Of Engineering
06-2015

Skills

  • SAP Utilities CRM
  • SAP Cloud for Customer (C4C)
  • SAP Utilities Billing
  • SAP Utilities AMI Integration
  • SAP Utilities FICA
  • SAP Integration

Accomplishments

  • Winner of ACE Award for Excellent Performance in MIMO Enhancements during FY25 Q2
  • Successfully Completed the prestigious Tech Star Program of Accenture in 2023.
  • Winner of Accenture FY17 Q3 ACE Award in Whole Delivery Unit for an excellent performance
  • Winner of Accenture Outstanding Performer Award FY16 Q3, FY17 Q2, FY18 Q2

Certification

  • SAP Certified Development Associate – SAP Cloud for customer 2111 (Mar '23)
  • Microsoft Certified Azure Fundamentals (April '21)

Languages

English
Full Professional
Hindi
Full Professional

Software

SAP Certified Development Associate – SAP Cloud for customer 2111

Microsoft Certified Azure Fundamentals (2021)

Timeline

SAP Techno Functional Consultant

Accenture LLP
10.2025 - Current

Application Development Team Lead

Accenture Solutions Pvt. Ltd.
09.2021 - 10.2025

Senior Application Developer

IBM India Pvt. Ltd.
03.2020 - 09.2021

Application Developer

Cognizant Technology Solutions, India
08.2019 - 03.2020

Application Development Senior Analyst

Accenture Solutions Pvt. Ltd.
06.2015 - 08.2019

B. E. - Electronics

Mumbai University

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