Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pratima Karki

Fuquay Varina,North Carolina

Summary

Accomplished Bank Teller with a proven track record at Wells Fargo, adept in financial transactions and customer needs assessment. Excelled in optimizing sales opportunities and enhancing customer satisfaction through effective communication and stress tolerance. Skilled in money handling and financial software, consistently maintaining high accuracy in high-volume environments. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Bank Teller

Wells Fargo
09.2023 - 03.2024
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted with training of new tellers on policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Bank Teller Intern

Bank of America
01.2022 - 04.2023
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Assisted with training of new tellers on policies and procedures.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Generated monthly reports on customer activity and customer feedback.
  • Established rapport with new clients to increase satisfaction and loyalty.

Education

Bachelor of Arts - Arts And Entertainment Management

Shree Phulchoki Higher Secondary School
Kathmandu, Nepal
01.2012

Skills

  • Money Handling
  • Customer Needs Assessment
  • Financial Transactions
  • Financial software
  • Currency packaging
  • Deposit and withdrawal management
  • Cash counting
  • Teller Support
  • Stress Tolerance

Languages

Nepali
Native or Bilingual
Hindi
Professional Working
English
Professional Working

Timeline

Bank Teller

Wells Fargo
09.2023 - 03.2024

Bank Teller Intern

Bank of America
01.2022 - 04.2023

Bachelor of Arts - Arts And Entertainment Management

Shree Phulchoki Higher Secondary School
Pratima Karki