Pratima Kothari
Jersey City,NJ
Summary
Grievance resolution professional with strong background in conflict management and customer advocacy. Known for effective communication, problem-solving, and maintaining high standards in team collaboration. Reliably adapts to changing needs while focusing on achieving impactful results. Skilled in case analysis, policy interpretation, and stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Teacher's Assistant
Apple Montessori Schools
Hoboken, NJ
02.2024 - Current
- Facilitated classroom activities to enhance student engagement and learning outcomes.
- Assisted in developing lesson plans and instructional materials to support diverse learning needs.
- Collaborated with teachers to implement individualized education plans for students with special needs.
- Monitored student progress, providing feedback to educators on performance and areas for improvement.
- Supported classroom management strategies, fostering a positive and productive learning environment.
- Organized and maintained educational resources, ensuring accessibility for both staff and students.
- Led small group sessions to reinforce core concepts, promoting mastery of subject matter among students.
Grievance Specialist
Mind Mover Consultant
Mumbai
02.2015 - 07.2023
- Assisted in managing office operations and maintaining efficient workflow.
- Supported scheduling and coordination of meetings and events for staff.
- Maintained organized filing systems to ensure easy access to documents.
- Helped with data entry and record-keeping using digital management tools.
- Collaborated with cross-functional teams to enhance grievance resolution processes and improve customer satisfaction.
- Investigated and resolved grievances, ensuring compliance with organizational policies and procedures.
- Developed training materials for staff on grievance handling protocols, promoting consistency in response strategies.
- Analyzed grievance data to identify trends, recommending process improvements to reduce recurrence of issues.
- Monitored case progress, providing timely updates to stakeholders while maintaining confidentiality standards.
Education
High School Diploma -
LS Raheja School of Architecture
Mumbai 04-2013
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Complex Problem-solving
Timeline
Teacher's Assistant
Apple Montessori Schools
02.2024 - Current
Grievance Specialist
Mind Mover Consultant
02.2015 - 07.2023
High School Diploma -
LS Raheja School of Architecture