Pratrice Huffham
Customer Service Representatives
Port Wentworth,Georgia
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated team worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
WEST CHATHAM YMCA
07.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
TECH 2
Gateway Behavioral Services
11.2008 - 08.2022
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
Customer Service Representative
Blue Cross Blue Shield Of North Carolina
03.2018 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Manages approximately 20-30 incoming calls, emails and faxes daily from customers
Education
DIPLOMA - Medical Assisting
Savannah Technical College
Savannah, GA06.2023
CERTIFICATIONS - FRONT OFFICE RECEPTIONIST
Savannah Technical College
Savannah, GA08.2020
High School Diploma -
Wallace-Rose Hill High School
Teachey, NC06.1993
Skills
- Customer Service
- Correspondence Drafting
- Office Organization
- Office Administration
Certification
CPR/FIRST AID
CDL/CLASS B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
WEST CHATHAM YMCA
07.2021 - Current
Customer Service Representative
Blue Cross Blue Shield Of North Carolina
03.2018 - 12.2020
TECH 2
Gateway Behavioral Services
11.2008 - 08.2022
DIPLOMA - Medical Assisting
Savannah Technical College
CERTIFICATIONS - FRONT OFFICE RECEPTIONIST
Savannah Technical College
High School Diploma -
Wallace-Rose Hill High School
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