Prauper Jones
TACOMA,WA
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Able to perform responsibilities accurately and efficiently while upholding standards and excellent service. Great with people and can maintain a presentable and professional image while still being courteous and kind to any individual who walks through the door. Skilled employee known for making best decisions, delivering quality service, and maintaining high levels of satisfaction.
Overview
8
8
years of professional experience
Work History
PIC (Person In Charge)
Safeway
08.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced turnover rates by cultivating a positive work environment that encouraged teamwork and open communication.
- Maintained compliance with company policies, objectives, and communication goals.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Choir Member
Tacoma Refugee Choir
01.2024 - Current
- Enhanced choir performance by consistently attending rehearsals and practicing assigned music diligently.
- Performed at community outreach events such as cultural celebrations or charity fundraisers, spreading joy through music while giving back to others.
- Contributed to a harmonious ensemble by actively listening and blending with other choir members, fostering a safe place for immigrants and members of the community seeking a place to belong.
- Promoted a positive learning environment through open communication with choral directors and colleagues.
- Participated in memorable concerts, showcasing the choir's talent and hard work to appreciative audiences.
- Performed in prestigious venues and events such as Benaroya Hall (in collaboration with Rainbow City Orchestra), McCaw Hall for the Arts Fund, and the Tacoma Dome for the City of Destiny Awards.
Front End Manager
Safeway
01.2023 - 08.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively..
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Was responsible for upholding customer satisfaction metrics through the use of surveys
- Led the store and multiple departments to promote a 30 point increase out of 100 in customer satisfaction scores over a two week period.
Checker/Customer Service Representative
Safeway
08.2016 - 01.2023
- Established and maintained healthy relations with a myriad of customers to promote community wellness
- Responded to customer requests and directed to merchandise.
- Described products and services in detail.
- Assisted on sales floor as needed to maintain service standards.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Actively pursued personal learning and development opportunities.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Received Employee of the Month for September 2018 in-store and then selected for district-level award
Crew Leader
AMC Theatres
07.2021 - 03.2022
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns for 12 theaters and peripheral areas every night.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Crew Member
AMC Theatres
11.2018 - 07.2021
- Collaborated with team members and operated individually to complete at least 30+ orders daily, many times multiple orders at the same time.
- Prepared and cooked food orders to standard recipes while also accommodating for guest customizations and portion sizes as needed for satisfaction
- Engaged in guest interactions to create connection with personnel, helping them feel welcome and satisfied
- Adhered to company safety standards, including Safe and Clean procedures.
- Replenished stock and supplies while maintaining service areas to be presentable.
- Worked with team members to help provide unforgettable experiences for guests.
- Selected for Employee of the Month 2 times, showcasing dedication to providing the best environment for guests and team members
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA2016
Skills
- Conflict resolution
- Self-motivated
- Strong verbal communication
- Organization
- People-oriented
- Patience
- Level-headed
- Fast learner
- Trustworthy
- Genuine kindness and care
Timeline
PIC (Person In Charge)
Safeway
08.2024 - Current
Choir Member
Tacoma Refugee Choir
01.2024 - Current
Front End Manager
Safeway
01.2023 - 08.2024
Crew Leader
AMC Theatres
07.2021 - 03.2022
Crew Member
AMC Theatres
11.2018 - 07.2021
Checker/Customer Service Representative
Safeway
08.2016 - 01.2023
High School Diploma -
Franklin Pierce High School
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