Pravalika Dommaraju
Plainsboro
Summary
Results-driven Site Reliability and DevOps Engineer with a proven track record at Tata Consultancy Services, enhancing deployment efficiency through automation and robust monitoring tools. Skilled in MySQL and effective communication, I have streamlined incident management, reduced downtime, and fostered collaboration across teams, significantly boosting productivity and ensuring high availability of critical systems.
Overview
14
14
years of professional experience
Work History
DevOps Engineer
Tata Consultancy Services (Client: Comcast)
07.2018 - 07.2024
- Improved code deployment efficiency by automating processes with pipelines.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Collaborated with cross-functional teams to ensure seamless application development and deployment cycles.
- Streamlined deployment processes, significantly reducing deployment times and enhancing team productivity.
- Coordinated deployments of new software, feature updates and fixes.
Site Reliability Engineer
Tata Consultancy Services (Client: Apple)
09.2014 - 06.2018
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
- Designed load testing scenarios to validate application scalability under various traffic patterns and conditions.
- Fostered collaboration between development and operations teams through effective communication strategies during project lifecycles.
- Reduced system downtime, troubleshooting critical issues and applying timely fixes.
- Led cross-functional teams in high-stakes projects, ensuring timely delivery and exceeding quality expectations.
- Streamlined onboarding process for new engineers, significantly improving team productivity and knowledge sharing.
- Optimized database performance, analyzing and restructuring data storage solutions.
- Streamlined incident management procedures, reducing resolution times and improving customer satisfaction.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
- Collaborated with cross-functional teams to develop, test, and deploy scalable software solutions.
Production Support Analyst
Tata Consultancy Services (Client: Apple)
01.2011 - 08.2014
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Increased system stability by conducting thorough root cause analysis and implementing preventive measures.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Identified root causes of recurring problems to implement effective solutions.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
Education
Bachelor of Technology in Computer Science And IT -
Jawaharlal Nehru Technological University
India01-2010
Skills
- Writing complex database queries using MySQL and SQL
- Data search, alert set up a for issue, system monitoring using SPLUNK (Log Monitoring tool)
- iOS and Windows operating system
- Analysis, Debugging ,replication and gathering stats for reported bugs
- Effective communication
- Incident, Change and Problem management using ServiceNow Tool
- Software development tools: JIRA, confluence
- Build releases, deploy, testing and debugging
- Solving mission critical problems and building automation tools to prevent re-occurrence or building alert mechanism to know before critical situation to control the damage
Timeline
DevOps Engineer
Tata Consultancy Services (Client: Comcast)
07.2018 - 07.2024
Site Reliability Engineer
Tata Consultancy Services (Client: Apple)
09.2014 - 06.2018
Production Support Analyst
Tata Consultancy Services (Client: Apple)
01.2011 - 08.2014
Bachelor of Technology in Computer Science And IT -
Jawaharlal Nehru Technological University
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