Pravallika
Charlotte,NC
Summary
Results-driven Salesforce Developer with 4+ years of experience in designing, developing, and implementing scalable solutions on the Salesforce platform. Proficient in Apex, Visualforce, Lightning Components, CRM workflow development, System configuration, and Salesforce APIs with a focus on optimizing business processes and enhancing user experiences. Adept at translating complex business requirements into efficient technical solutions, driving successful project outcomes. Proven ability to collaborate with cross-functional teams and stakeholders to deliver high-quality solutions on time and within budget.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Salesforce Developer
Verizon
05.2022 - 12.2023
- Worked extensively on Salesforce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases
- Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts
- Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation
- Hands on experience on Sales force Lightning for Customizing Reports and Dashboards for business use
- Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
- Involved in using Lightning, process builder and workflows
- Developed Apex Language, Apex Classes, Apex Triggers and Lightning components for various functional needs in application
- Wrote Custom Formula fields and Validation rules, Escalation rules to escalate the cases
- Developed Workflow Rules and Approval Process for some fields
- Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader
- Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
- Modification of Lead assignment rules, workflows
- Familiar with Java, JavaScript, SQL and web programming languages
- Work closely with project team to gather requirements and design complex business application and data integration solutions
- Translate business processes and requirements into technical process integration requirements and designs
- Designed User Interfaces for Salesforce users as per requirements and allowing users' access to record types and reports in Salesforce
- Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals
- Keep track of everything by auto-saving output files to attachments, to records or to Salesforce Content
- Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages
- Involved in daily standup meetings, Scrum
- This resulted to bring good solution to the business requirement
- Developed and configured various Reports for different user profiles based on the need in the organization
- Worked on Salesforce.com Sandbox and production environments
- Responsible for enabling network-based security and organization-wide list of trusted IP addresses.
- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
- Monitored and maintained backup and recovery plans, best practices and versioning processes.
- Created the workflows for automated lead routing, lead escalation and email alerts
- Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
- Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
- Updated programs as per user needs and developed codes that were in accordance to specifications.
- Evaluated data use and mapped to integration requirements to support business objectives.
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Controlled adaptability of all APIs and integration.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Updated programs as per user needs and developed codes that were in accordance to specifications
Salesforce Admin/ Developer
CVS
01.2020 - 08.2021
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
- Worked on Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization
- Tested programs and databases to identify issues and make necessary modifications.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Effectively used the out of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events
- Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
- Written SOQL query language necessary for the application in Apex Language, Apex Classes, and Triggers
- Implemented Web-to- Lead and Web-to- Case automation
- Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment
- Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
- Created new custom objects, assigned fields, Dependent Picklists, Record lists, Custom tabs, Components and Custom Apps
- Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules
- Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications
- Implemented Field Level Security for sensitive data holder fields
- Participated in software field testing to verify performance of developed projects.
- Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team
- Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
- Coordinated with project management on database development timelines.
- Designed customized solutions for proposals to potential customers.
Salesforce Admin
TELENET
Charlotte
01.2019 - 12.2019
- Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
- Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import wizard.
- Proved successful working within tight deadlines and a fast-paced environment.
- Installed and configured middleware in Linux and Windows environments.
- Created various Reports summary, matrix, tabular and dashboards to assist managers to better utilize salesforce as a sales tool
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Created Workflows Rules, Validation Rules, Record Types, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates
- Created Profiles, Roles based on organization role hierarchy and implemented Record-Level, Field-Level security and configured their sharing settings
- Created various workflow rules, custom reports, and dashboards
- Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards
- Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
- Performed Unit, Integration, Regression and User Acceptance Testing.
- Implemented security measures to protect vital business data.
- Conducted tests to identify issues and make necessary modifications.
- Developed and updated databases to handle customer data.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Computer Science
Northeastern Illinois University
Chicago, IL 05.2001 -
Bachelor of Science - Computer Science And Engineering
Saveetha University
Chennai, India 05.2001 -
Skills
Salesforce CRM, Apex Classes/Controllers, Apex Trigger, Visualforce
Custom objects, fields, workflows, and security settings
Access control, profiles, and permission sets
Data Management: Importing, exporting, and cleansing data
Process Automation: workflows, process builder flows, approval processes
Apex Programming Language: Writing triggers, controllers, batch processes
Programming Languages: Java, C, Java Script
Lightning Components, Visualforce
Salesforce Lightning Web Components
Salesforce APIs: REST, SOAP
Database: Oracle, SQL, SOQL
Source and Version Control: Git, Github
Software Development Tools: JIRA, Confluence
Software Testing and Validation
Project Documentation
Agile Methodology
Problem-Solving
CRM Software
Requirements Gathering and Analysis
Decision-Making
Compatibility Testing
Performance Analytics
Certification
Salesforce Certified Administrator
Professional Expertise
- Experience working in Software Development Life Cycle (SDLC) using various methodologies including Agile, Waterfall, and another client’s specific internal methodologies.
- Exposure to different types of software development life cycle methodologies including Agile, SCRUM, Waterfall and have experience in using applications like JIRA for issue tracking and project management.
- Hands on experience in creating and implementation of Role Hierarchies for system security design.
- Possess a comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
- Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of email templates according to application requirements.
- Have knowledge in implementing various advanced fields like picklists, Custom Formula Fields, Many to Many Relationships, Lookup and Master-Detail Relationships, Roll-up Summary Fields, and Field Dependencies
- Hands-on experience in building custom applications using Lightning components and frameworks.
- Hands-on experience with Lightning UI development, creating lightning pages by using component, controller, style, helper, design, render, documentation, SVG.
- Good knowledge in designing of custom objects, custom fields, role-based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots.
- Good understanding Many-to-many, Look-up, Master-Detail, and Hierarchical relationships and automate the business Process using Approval Process, Workflow rules, Escalation Rules, and Auto-Response Rules.
- Good knowledge of performing data cleanup and/or data migration to and from Salesforce.com.
- Participate in user requirement sessions and document user requirements to address changing business needs. Review design approach with Product Manager
- Extensive experience in designing custom objects, custom fields, role-based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots.
- Good experience on managing and customizing Users, Roles, Profiles, Permission sets, Contacts, Record Types, Sharing rules, Role Hierarchy, OWD, Validation rules, Page Layouts and Custom objects.
- Excellent communication skills, Passionate about technology, committed to doing things right, Self-motivated, detail-oriented, strong analytical skills and problem-solving attitude.
Timeline
Salesforce Developer
Verizon
05.2022 - 12.2023
Salesforce Admin/ Developer
CVS
01.2020 - 08.2021
Salesforce Admin
TELENET
01.2019 - 12.2019
Master of Science - Computer Science
Northeastern Illinois University
05.2001 -
Bachelor of Science - Computer Science And Engineering
Saveetha University
05.2001 -