Pravallika Barala
Sanford,FL
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Client Service & Product Support Specialist
Adp- Automated Data Processing
03.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Facilitated smooth software updates for clients by providing clear instructions and proactive assistance throughout the process.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Education
Bachelor of Science - Computer Science & Engineering
BVC Engineering College
05.2010
Skills
- Knowledgeable in the areas of Computer Science Fundamentals, Object-Oriented design, and systems architecture
- Competencies in modren object-oriented programming Language such as C#,Java,C,etc
- Basic skills in relational databases including SQL Server and Oracle
- Knowledgeable in web technologies,ie HTML
- Ability to create and maintain technical documentation at stakeholder-appropriate levels
- Effective verbal and written communication skills
- Excellent problem solving ability
- Able to interface with internal and external clients to identify and document gaps and requirements to meet client needs
Additional Information
- Worked as a substitute teacher for Seminole County Public schools till February 2023. Employee id 0049841.
- Done with projects in final semester in Computer Science on .net , C and Java.
- Knowledgeable in Tableau and Power Bi.
Timeline
Client Service & Product Support Specialist
Adp- Automated Data Processing
03.2023 - Current
Bachelor of Science - Computer Science & Engineering
BVC Engineering College
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