PRAVALLIKA GHANTA
Austin
Summary
Identity and Cloud Engineer with 5+ years of enterprise experience supporting Active Directory, Azure AD, IAM operations, and Windows Server infrastructure. Proven expertise in user lifecycle management, Group Policy administration, access provisioning, server upgrades, and PowerShell automation. Experienced in ITIL-based operations using ServiceNow.
Overview
6
6
years of professional experience
Work History
SW/App/Cloud Tech Support Sr Analyst
Accenture
Hyderabad
01.2023 - 07.2025
- Administer enterprise Active Directory environments across multiple domains.
- Perform identity lifecycle management and access provisioning.
- Manage users, groups, and computers using the GUI and PowerShell.
- Collaborated with cross-functional teams to design and deploy Active Directory projects.
- Resolved technical issues related to Active Directory services in a timely manner.
- Defined and enforced Group Policy settings to maintain organizational standards.
- Performed routine maintenance and updates on Domain Controllers to ensure optimal performance.
- Provided technical assistance to end users on Active Directory related queries or incidents.
- Managed Active Directory user accounts, groups, and computer objects.
- Configured Group Policy Objects to enforce organizational policies in the domain environment.
- Conducted health checks on Active Directory environments to identify and mitigate issues.
- Resolved issues related to authentication failures due to expired passwords or locked accounts.
- Restored deleted AD objects from Recycle Bin when required by the business needs.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Design and maintain Group Policy Objects (GPOs).
- Execute Domain Controller and Windows Server upgrades.
- Conduct AD health checks and troubleshooting.
- Use ServiceNow for ITSM processes and SLA compliance.
- Maintain technical documentation and stakeholder communication.
- Administered user account lifecycle processes including creation, modification, and deletion.
- Conducted regular audits of Active Directory to ensure compliance with internal security policies.
Active Directory Administrator / System Engineer
Tata Consultancy Services
Banglore
09.2019 - 01.2023
- Administer enterprise Active Directory environments across multiple domains.
- Perform identity lifecycle management and access provisioning.
- Manage users, groups, and computers using the GUI and PowerShell.
- Collaborated with cross-functional teams to design and deploy Active Directory projects.
- Resolved technical issues related to Active Directory services in a timely manner.
- Defined and enforced Group Policy settings to maintain organizational standards.
- Performed routine maintenance and updates on Domain Controllers to ensure optimal performance.
- Provided technical assistance to end users on Active Directory related queries or incidents.
- Managed Active Directory user accounts, groups, and computer objects.
- Configured Group Policy Objects to enforce organizational policies in the domain environment.
- Conducted health checks on Active Directory environments to identify and mitigate issues.
- Resolved issues related to authentication failures due to expired passwords or locked accounts.
- Restored deleted AD objects from Recycle Bin when required by the business needs.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Design and maintain Group Policy Objects (GPOs).
- Execute Domain Controller and Windows Server upgrades.
- Conduct AD health checks and troubleshooting.
- Use ServiceNow for ITSM processes and SLA compliance.
- Maintain technical documentation and stakeholder communication.
- Administered user account lifecycle processes including creation, modification, and deletion.
- Conducted regular audits of Active Directory to ensure compliance with internal security policies.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
KL University
IND05-2019
Personal Information
Work Permit: H4 EAD – No Sponsorship Required
Technical Skills
Active Directory, GPO, Windows Server 2008/2012/2016/2019, Domain Controllers, ServiceNow, ITIL, Incident, Request, Change Management, Azure AD, Joiner-Mover-Leaver, RBAC, MFA, LDAP, Microsoft Azure, Virtual Machines, PowerShell, Python
Timeline
SW/App/Cloud Tech Support Sr Analyst
Accenture
01.2023 - 07.2025
Active Directory Administrator / System Engineer
Tata Consultancy Services
09.2019 - 01.2023
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
KL University