Pravallika Uppala
Summary
Experienced IT Infrastructure & Network Technician with 2+ years of expertise in network operations, server support, troubleshooting and IT infrastructure management. Skilled in network troubleshooting, hardware break-fix, server installations, and maintaining critical systems in 24/7 environments. Proficient in network protocols (TCP/IP, VLANs), firewall configurations, virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and IT service management tools (ServiceNow, Jira). Hands-on experience with monitoring tools like SolarWinds and Wireshark for proactive issue resolution. Strong background in data center operations, network engineering, system administration, monitoring, incident response, problem resolution to ensure high availability and performance.
Overview
2
2
years of professional experience
Work History
IT Infrastructure & Network Support Specialist
Tata Consultancy Services
09.2020 - 12.2022
- Installed, configured, and maintained server racks, network devices, and storage systems in a high-availability 24/7 data center environment.
- Performed hardware break-fix repairs, including PCIe, memory upgrades, RAID configurations, and component replacements to minimize downtime. Assisted engineers in deploying and maintaining data center solutions, including installation of hardware and repairs.
- Troubleshot network and system-related issues, working with TCP/IP, VLANs, firewalls, and routing protocols to ensure seamless connectivity.
- Monitored network and system performance using SolarWinds, Wireshark, and Nagios, analyzing logs and alerts for proactive issue resolution.
- Managed incidents and service requests using ticketing systems (ServiceNow, Jira), prioritizing tasks for efficient IT service delivery.
- Assisted in change management activities, including scheduled maintenance, upgrades, and system migrations with minimal impact on operations.
- Led the deployment, maintenance, and decommissioning of servers, networking hardware, and storage systems in enterprise environments.
- Managed server imaging, firmware updates, and BIOS configurations to maintain system stability.
- Configured and troubleshot VLANs, routing protocols (OSPF, BGP, EIGRP), and network firewalls for optimized performance.
- Assisted in firewall rule configurations, VPN setups, and access control policies (ACLs) to enhance security.
- Performed packet analysis using Wireshark and monitored traffic patterns to detect and mitigate network anomalies.
- Worked closely with internal teams, vendors, and third-party contractors for hardware procurement, troubleshooting, and escalations.
- Developed technical documentation and implemented process improvements to streamline workflows and enhance team efficiency.
- Participated in on-call rotations, emergency response, ensuring rapid issue resolution and maintaining 99.9% service uptime.
- Assisted in mentoring and training new team members, sharing best practices in data center operations, IT support, and troubleshooting methodologies.
Education
Master of Science - Computer Science
University of Alabama At Birmingham
Birmingham, AL04-2024
Bachelor of Technology - Computer Science
Geethanjali College of Engineering And Technology
Hyderabad, India08-2020
Skills
● Network Devices: Cisco routers & switches (Catalyst, Nexus), Palo Alto, ASA, Juniper, FortiGate firewalls, Load Balancers, Proxy servers, Meraki APs, VPN gateways, SD-WAN Devices, SDN, Wireless Access Points, Network virtualization,
● Network Technologies & Protocols: TCP/IP, OSPF, BGP, EIGRP, RIP, SNMP, DNS, DHCP, VLANs (8021Q), STP, VTP, Ether Channel, MPLS, SD-WAN, Metro Ethernet, Leased Lines, IPsec, SSL/TLS, NAT, ACLs, LAN, WAN, HSRP, VOIP, WLAN, WAP, WPA2/WPA3, Wireless LAN Controllers, VXLAN
● Network Administration: VLANs, IP addressing, DHCP, NAT, Routing protocols, QoS, Wireless LAN controllers
● IT Infrastructure & Server Support: Windows & Linux servers, Cisco IOS, Windows Server
● Server & Data Center Infrastructure: Server Rack Installation, Break-Fix, Hardware Troubleshooting, Blade Servers, Rack Servers, NAS, SAN, RAID Storage Systems, VMware vSphere/ESXi, Hyper-V, KVM, Veeam, NetBackup, Commvault, UPS, PDUs, CRAC Units
● IT Support & System Administration: User & Group Management, File & Print Services, Remote Desktop Support, Ansible, Puppet, Chef, PowerShell, Bash, Python for Network & Server Automation, Patch Management & System Updates
● Cloud & Virtualization: AWS EC2, S3, IAM, Azure Virtual Machines, VMware vSphere, Hyper-V
● Software & Documentation: Cisco CLI, Visio, Excel, Word, PowerPoint
● Monitoring & Troubleshooting: SolarWinds, PRTG, Nagios, NetFlow, Wireshark, tcpdump, GNS3, Packet analysis, Event correlation, Splunk, Graylog, ELK Stack, ServiceNow, Jira, Remedy ITSM
● Security & Compliance: Firewall rule management, IDS/IPS, VPNs, ACLs, Wireless Security, AWS VPC, Azure VPN Gateway, MFA, RADIUS, TACACS, ISO 27001, SOC 2, NIST, PCI-DSS, Security Hardening
● Collaboration &Problem-Solving: ITIL fundamentals, strong analytical and troubleshooting skills
● Hardware: Server installation, break-fix repairs, PCIe, storage devices, power and cooling systems
● IT Infrastructure Support, Server Management, Telecommunications, Voice Network Support, Service Desk, Customer Support, Ticketing systems (eg, ServiceNow, Jira)
Timeline
IT Infrastructure & Network Support Specialist
Tata Consultancy Services
09.2020 - 12.2022
Master of Science - Computer Science
University of Alabama At Birmingham
Bachelor of Technology - Computer Science
Geethanjali College of Engineering And Technology
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