Praveen Manohar
Security Solutions Architect
Summary
16+ years seasoned professional in team management, product evangelism, product solution and technical communication. Worked under global services and product firms including CSS corp, Satyam Computers, Zoho, SolarWinds and Radware. Experience in giving the right inputs to build a customer centric product and features aligned with the market strategy. Recognized by a popular IT community as head geek and tech guru in System administration and Security industry. Expert in Bot management, NetFlow technology, Network and System management products. Experienced in selling security, network data visualization & monitoring products. Currently Security Solutions Architect at Radware.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Security Solutions Architect
Radware
Mahwah, NJ
08.2022 - Current
- Expert on all Radware Cloud Application Protection services (Web Application Firewall, Bot Manager, L7 DDoS, API protection, Client-side Protection, API security)
- Analyzed client business processes to propose optimal application protection service for unique requirements.
- Recommended technology upgrades to improve client security.
- Researched and adopted new technologies to add value to existing offerings.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Presented business leaders with ROI estimations to drive project planning.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed technical requirement documentation for Radware products.
Director,Customer Support & Solutions Architecture
ShieldSquare Acquired By Radware
Chennai, Tamilnadu
02.2016 - 08.2022
- Experienced working in a fast-paced, highly dynamic startup environment, high tech industry, handling multiple teams Customer experience (support), Presales (sales or solutions engineers) & customer success of Bot Manager.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Worked collaboratively across organization to develop and nurture strong internal brand.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Developed security metrics and technical analysis to give insight into performance and trends.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Traveled to client sites to perform onsite testing.
- Engaged business and technology stakeholders to gather goals and requirements.
- Directed sales support staff in GTM strategies which helped sales reps close deals.
- Collaborated with marketing teams to develop and execute GTM and promotional strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Worked with sales to built prospect lists of potential new customers through research and identification of business opportunities.
HeadGeek
SolarWinds
Chennai
06.2013 - 02.2016
- Knowledge of all SolarWinds products Network management, system management, database management, IT service management, Application management & IT security (SIEM tools)
- Combined IT evangelism, industry expertise, product knowledge and delivered thought leadership resources
- Helped tremendously customer success and presales team to achieve their targets
- Community engagement through different platforms, especially on Thwack (thwack.solarwinds.com) and other open source communities
- Identifying relevant influencers through social media and effectively engage with them on similar interests
- Collaborate proactively with multiple distributed teams, thus helping engineering director and his teams establish and achieve community engagement
- Writing technical blogs and articles
- Created easily understandable technical videos
- Created presentations to Market team by highlighting the technical differentiators of our product comparing with other players in the market
- Regular interaction with product team to suggest the features to be included in the roadmap
- Working with product team to understand data management
- Product demonstrations to prospects and customers
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
Product Specialist / NetFlow Technology
Zoho
Chennai
06.2009 - 06.2013
- Handled prospects End to End, during PoC and later
- Product demonstrations and assisting new & existing customers with product related queries
- Analyzed product revenue growth MoM
- Beta tested new features/releases with customers
- Handled 4+ members team
- Trained new joiners for customer support
- Worked with the product team to design product UI
- Onsite and online training for customers
- Written blogs and created videos for the product.
- Trained and provided coaching to junior team members.
- Researched product's technical specifications and accurately communicated information.
Sr. Technical Support Engineer / Configuring
Satyam BPO
Hyderabad
05.2008 - 06.2009
- SOHO Routers and Verizon Modems
- Managed escalation calls and assisted customers with Network issues
- Acting Team Lead during team management absence
- Status and activity reports for Team Leads and Project Managers on daily basis.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
Technical Support Engineer / Configuring Cisco Linksys
CSS Corp, Linksys
Chennai
08.2006 - 03.2008
- Handled technical support calls for Linksys Routers
- Installed new routers, network adapters and other networking devices
- Trained new joiners for support calls
- Responsible for achieving weekly and monthly targets both individually and as a team
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Education
B.Tech - Computer Science
K.M.E.A Engineering College, Mahatma Gandhi University
Cochin, Kerala 03.2002 - 06.2006
Skills
Articulate public speaker
Training and mentoring
Brand enhancements
Customer Relations
Client service optimization
Strategic planning
Technical consulting
Consultative sales techniques
Critical Thinking
Multitasking Abilities
Blogs & Articles Published
- Geek Speak (THWACK): Virtualization Management Tool – Is it worth the cost?
- APM Digest: Exchange Server Needs Proactive Monitoring
- APM Digest: Alert Thresholds - Aggravating Mess or Indispensable Friends?
- VMblog: Answering FAQ's on 'Composite Applications' and Their Monitoring
Media coverage & webinars
Property watch conference – interview with Simon Baker
Secure E-commerce in 2023: Thwart Automated Bot Attacks and Safeguard Profits
Timeline
Security Solutions Architect
Radware
08.2022 - Current
Director,Customer Support & Solutions Architecture
ShieldSquare Acquired By Radware
02.2016 - 08.2022
HeadGeek
SolarWinds
06.2013 - 02.2016
Product Specialist / NetFlow Technology
Zoho
06.2009 - 06.2013
Sr. Technical Support Engineer / Configuring
Satyam BPO
05.2008 - 06.2009
Technical Support Engineer / Configuring Cisco Linksys
CSS Corp, Linksys
08.2006 - 03.2008
B.Tech - Computer Science
K.M.E.A Engineering College, Mahatma Gandhi University
03.2002 - 06.2006