Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Praveen Prasannan

Praveen Prasannan

Mississauga ,Ontario

Summary

IT Professional with over 10 years of progressive experience in Networking and System administration, holding industry standard certifications. Having an excellent background in implementing computer infrastructures on various windows server and cloud computing platforms.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Trutech Information Technologies LLC
04.2021 - 04.2023
  • Providing onsite support to clients as scheduled by the support department
  • Providing support to client's computer systems (Desktops/Laptops/Network, CCTV & WIFI)
  • Responding to the client as per priority of tickets in ZOHO Desk
  • Diagnosing issues of software, networking, and onsite AMC support for desktops, laptops and hardware issues
  • Providing technical support on-site or via remote access to client systems
  • Tracking, managing & compiling job reports
  • Closing or Updating Zoho Desk tickets with proper information
  • Preparing BOQ & reports after a site visit
  • Configuring, installing, and troubleshooting - Desktops/laptops/networks
  • Knowledge & Experience in cabling, patching, network tracing & crimping
  • Configuring, troubleshooting - Windows Servers
  • Active Directory, DNS, DHCP, and TCP/IP
  • Configuring & Maintain Routers, Firewall & Switches such as Cisco, FortiGate
  • Giving VPN access to clients as per their jobs
  • Configuring, installing, and troubleshooting - Backup systems & NAS devices
  • Doing complete setup and configuration for new IT infrastructure
  • Hands on experience in Windows Server 2016 R2 with Windows 11, 10, 8, and 7
  • Checking new updates in Windows 10 pro and monitoring system security features
  • Troubleshooting network issues in LAN
  • Configuring cisco manageable switches for the LAN connectivity
  • Work independently with minimal guidance on day-to-day tasks
  • Work closely within the IT team to implement and support new technologies
  • Configuring VLAN in L2 switches
  • Installation/setup/ configurations of PABX and Ip phones of Yealink and Grand stream
  • Handling and troubleshooting MAC OS systems
  • Handling and troubleshooting shared printer in LAN
  • Has responsibility for network planning, design, security and optimization
  • Managing System administration, network and hardware maintenance in the organization.

Team Leader in System Integration

Alertcom Labs Pvt. Ltd
08.2017 - 12.2019
  • Design surveillance system & access door integration with intercom IP system in Malls & Commercial Spaces
  • Monitor & manage all support jobs & projects
  • Troubleshoot & resolve installation problems in fiber FTTH & lighting automation
  • Manage the Network Provisioning & Commissioning of home automation, BMS, access control & security systems
  • Host client meeting to understand retail customer needs and expectations to propose automation solutions for the same
  • Meet clients, consultants & building contractors to assist & advice on preparatory work towards installation of home automation, security BMS products
  • Configure network switches & document cable routing, wiring schematic & loop diagrams, commissioning instructions
  • Monitoring emails and replying enquiry as per the business needs, attending client calls
  • Remote supports to clients
  • Daily tracking of sales invoice and movement of company assets to various client sites
  • Managing teams to work effectively in sites
  • Responsible for mentoring and training new hires and junior teams.

Network Engineer

Triadss Tech Solutions Pvt. Ltd
06.2016 - 03.2017
  • Install, maintain & troubleshoot CISCO AG2 & AG1 router and JUNIPER routers & switches
  • Configuring & implementing Remote Access Solution
  • Commission & integration of TECHROUTE & RAID switches
  • Network devices performance monitoring (HPSM software)
  • Remotely configuring cisco routers
  • Routers pinging to check the connections are live
  • Clearing issues remotely of routers as per the priority of tickets.

L1 Field Engineer

Infinity Labs
03.2015 - 06.2016
  • CISCO router installation & acceptance testing programming in fiber routing
  • Fixing router connectivity issues, upgrading CISCO router components
  • Managing performance monitoring, O&M issues, Outage analysis, Backhaul issues
  • Performing annual maintenance contract (AMC) activities of CISCO routers
  • Patching and configuring cisco switches routers as per the Inter-VLAN programmed
  • Checking the cabling of cat6 and fibers properly in the datacenter.

Resident Engineer

Maha Electronics Pvt. Ltd
07.2013 - 11.2014
  • Configuring & troubleshooting connectivity issues from LAN/WAN environment
  • Desktop administration in configuring, installation and troubleshooting Windows servers
  • Troubleshooting connectivity issues in Windows Server Active directory, DNS, DHCP
  • Reinstallation, up gradations & patch installation of OS windows XP, WIN 7, WIN 8
  • Troubleshooting printer connectivity issues in LAN
  • Handle the Configurations & Issues of network cabling works, IP configurations.

Education

Diploma (UAE ATTESTED) - Computer Hardware and Networking

The Kerala Technical Institute, Irinjalakuda
06.2011

Under graduation - Computer Science

Govt Higher Secondary School, Bhoothakullam
01.2008

Skills

  • Remote Desktop Support
  • Network Troubleshooting
  • Help Desk Support
  • Software Installation
  • IT Documentation
  • Data Backup and Recovery
  • Application support
  • VPN Configuration
  • ITIL Knowledge
  • Wireless Networking
  • Network Security
  • Email Administration
  • Hardware diagnostics
  • System Administration
  • Server Management
  • Service Level Agreements
  • Virtualization Technologies
  • Incident Management
  • Desktop Deployment
  • VoIP Systems
  • Network Architecture
  • Storage Area Networks
  • Firewall Management
  • Desktop support
  • Network configuration
  • Customer Service
  • Issue Troubleshooting
  • Remote Support
  • User Support
  • Technical Support
  • Hardware upgrades
  • Ticket management
  • Network diagnostics
  • Ticket support system management
  • TCP/IP
  • LAN/WAN

Certification

MCTS
Microsoft Certified technology specialist
CERTIFIED ID: 8866786
MCITP
Microsoft Certified IT Professional
CERTIFIED ID: 8866786
CCNA
Cisco Certified Network Associate
Course Completed
MCSA
Microsoft Certified Solution Associate
CERTIFIED ID: 989409241
MCSE
Microsoft Certified Solution Expert
CERTIFIED ID: 989409241

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual

Timeline

IT Support Engineer

Trutech Information Technologies LLC
04.2021 - 04.2023

Team Leader in System Integration

Alertcom Labs Pvt. Ltd
08.2017 - 12.2019

Network Engineer

Triadss Tech Solutions Pvt. Ltd
06.2016 - 03.2017

L1 Field Engineer

Infinity Labs
03.2015 - 06.2016

Resident Engineer

Maha Electronics Pvt. Ltd
07.2013 - 11.2014

Diploma (UAE ATTESTED) - Computer Hardware and Networking

The Kerala Technical Institute, Irinjalakuda

Under graduation - Computer Science

Govt Higher Secondary School, Bhoothakullam

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