PRAVEIN SUKUMARAN

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Fleet total controlling, scheduling. > Waste management inspection on malls ,5200 villas. > Manifest and waste log charting > Training and meetings for the new clients > new trucks delivery and registrations > SAP accounts control > GPS tracking of trucks
• Scheduled project deadlines and monitored progress.
• Kept detailed records of project progress and financial needs.
• Entered commercial data in sap and imelo.
• Presented proposals to supervisors covering all aspects of projects.
• Sent invoices to clients and followed up about payments.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.

• Monitoring trucks, drivers and labor controls
• Vehicle monitoring thru creation and Imelo software's
• Passing procedures of all types of vehicles
• Workshop monitoring for the service of trucks and all types of vehicles
• Trailer and RoRo trucks inspection
• Dispatching the trucks
• Service monitoring for all trucks.
• Performed administrative duties such as payroll, driver counseling and accident reviews.
• Managed inventory, assets and customer pools to balance equipment in market.
• Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
• Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
• Partnered with transportation manager to provide oversight to route planning and bid package development.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
• Tracked medical incidents using imelo for supervisors.
• Created documents by reviewing data to recommended courses of action for senior decision-making processes.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Proactively identified and solved complex problems that impacted management and business direction.

• Communicated with production team members about quality issues.
• Completed precise measurements using special tools.
• Performed visual inspections and non-destructive tests where appropriate.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Resolved customer complaints by investigating problems and developing solutions.
• Collaborated with production staff to establish and meet quality standards
• Performed root cause analysis to identify and resolve defects, improving quality standards.
• Developed and implemented inspection processes to define criteria and quality control measures.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Inspected incoming and outgoing materials for accuracy and quality.
• Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

• Having a capacity to accommodate 4500 guests at a single cruise.
• Position quality supervisor reporting to quality manager and production manager
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Trained new personnel regarding company operations, policies and services.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Created employee schedules to align coverage with forecasted demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

4 GPA