Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Pravesh Aryal

Germantown,MD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
3
3
Certification

Work History

IT Support (contract)

Orion IT
03.2022 - Current
  • Managed Office 365 user licensing for multiple departments and managed Exchange Online, One Drive, and Teams
  • Assisted end users remotely using Team Viewer, Quick Assist, and Microsoft Teams to resolve any issues
  • Created, updated, and closed tickets using the Freshdesk ticketing system
  • Consistently praised for communicating effectively with both technical and non-technical users
  • Known for excellent problem-solving skills and patience in dealing with frustrated users
  • Managed Active Directory users and Group Policy
  • Administrated VMware and oversaw the Management of the Arista Router
  • Managed Microsoft Teams voice(VoIP)
  • Handled Windows Imaging and Performed backups
  • Executed network Administration tasks such as DHCP, VPN, and DNS
  • Implemented Windows Autopilot to configure home users' PCS.

IT Helpdesk Support (Contract)

Delta Global IT
08.2020 - 03.2022
  • Troubleshooted software and hardware-related issues
  • Created and Managed users on Active Directory
  • Quickly responded to general inquiries from clients via telephone and Email
  • Installed, Configured, and troubleshot Windows operating system, Microsoft Office, Outlook, OneDrive, and Microsoft Teams
  • Provided support for Windows 10 and Mac operating systems
  • Respond promptly to inquiries and concerns related to the service and escalate calls to the relevant level as required
  • Basic Network connectivity supported (Internet, Network drives, and VPN)
  • Supported PC Imaging and Inventory Management.

Education

Associate Degree in Computer Science -

Montgomery College
05.2020

Skills

  • Active Directory management (Users, Groups, Passwords, etc)
  • Experience in AD Sync to Microsoft 365 using Azure AD Sync and User Support in SSO, SSPR, and MFA
  • Networking support (internet, intranet, VPN, Remote Access, MAP Network Drive, etc)
  • Remote Support Tools (Remote Desktop, TeamViewer, Quick Assist, Microsoft Teams)
  • Help Desk Support to end users for Application-related issues (Outlook, Word, Excel, Powerpoint, Sharepoint, Onedrive, Office 365, Teams, Zoom)
  • Experience Managing and supporting Virtual server infrastructure (Hyper-V, VMWare, Azure Virtual machines, Windows cloud PC)
  • Experience Managing PC imaging and Deployment
  • Experience Managing PC with Windows Autopilot
  • Basic Cisco Router configuration and support
  • Managing and supporting Windows, Mac OS, and Mobile devices
  • Managing Office 365 (managing users, licenses, Apps, Mail contacts)
  • Experience in setting up VPN On Windows Server
  • Known for excellent problem-solving skills and patience in dealing with frustrated users
  • Experience in Managing Router (SonicWALL, Arista)
  • Proven Success working in High Volume Calls
  • Basic Experience in PowerShell Command
  • Experience in Microsoft Teams Metting Management, and PSTN Connectivity
  • Experience in managing Microsoft Teams VoIP
  • Basic knowledge of Federation (ADFS Server And OKTA)
  • Experience in Managing Firewall Management
  • Basic Experience in Managing Group policy, DNS, DHCP, and other Windows server ( Server 2016,2019, and 2022)

Certification

  • CompTIA Network+ ce Certification.
  • Microsoft Azure Fundamentals.
  • Microsoft 365 Fundamentals.

References

References available upon request.

Timeline

IT Support (contract)

Orion IT
03.2022 - Current

IT Helpdesk Support (Contract)

Delta Global IT
08.2020 - 03.2022

Associate Degree in Computer Science -

Montgomery College

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Pravesh Aryal