Pravesha Shrestha
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Services Supervisor
Texas Health Presbyterian Hospital Allen
10.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated staff performance and provided coaching to address inefficiencies following Quality Assurance Audit.
Patient Access Services Team Lead
Texas Health Hospital Frisco
12.2019 - 10.2020
- Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships.
- Conducted regular performance evaluations to provide constructive feedback on areas of strength or needing improvement, enabling continuous professional growth within the team.
- Consistently met or exceeded departmental performance metrics by setting achievable yet challenging goals for the team
- Collaborated with other departments to identify areas of improvement and implement solutions for better cross-functional efficiency.
Receptionist Medical Office
Texas Health Physician Group
06.2017 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Medical Office Assistant
Medical Associates of Plano
04.2016 - 06.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared and processed patient referrals and transfer requests.
Education
Bachelor of Science - Health Science Option With Psychology Minor
Southeastern Oklahoma State University
Durant, Oklahoma01.2015
Associate of Science - University Transfer Nursing Program
Grayson County College
Denison, Texas01.2012
Advanced Diploma - Accounting
Australian College of Technology
Sydney, NSW09.2007
Skills
- Multitasking Proficiency
- Strong Autonomous Work Skills
- Team-Oriented Approach
- Service Excellence
- Strong Professional Integrity
- Workplace Etiquette
- Simultaneous Project Coordination
- Efficient in Dynamic Work Settings
- Coaching and Guidance
- Results Driven
- Team Leadership
- Effective Relationship Management
- Adaptability In Dynamic Environments
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Certification
- Certified Birth Registrar - Texas Human Health Services 2019- current.
Timeline
Patient Access Services Supervisor
Texas Health Presbyterian Hospital Allen
10.2020 - Current
Patient Access Services Team Lead
Texas Health Hospital Frisco
12.2019 - 10.2020
Receptionist Medical Office
Texas Health Physician Group
06.2017 - 12.2019
Medical Office Assistant
Medical Associates of Plano
04.2016 - 06.2017
Advanced Diploma - Accounting
Australian College of Technology
- Certified Birth Registrar - Texas Human Health Services 2019- current.
Bachelor of Science - Health Science Option With Psychology Minor
Southeastern Oklahoma State University
Associate of Science - University Transfer Nursing Program
Grayson County College
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