Pravin Thakur
Richmond Hill,NY
Summary
Motivated Passenger Service Executive with 5 plus years background overseeing organizational operations and team productivity. Adept at using analyzed data to make decisions and smooth operations for achieving company and personal goals.
Overview
4
4
years of professional experience
Work History
Passenger Service Executive
GVK MIAL
Mumbai, Maharashtra
07.2013 - 12.2016
- Proven expertise in enhancing customer experience and streamlining operations, demonstrated during tenure at GVK MIAL as a Passenger Service Executive
- Liaised between all stake holders viz
- Passengers, ASG, customs, immigration, AOCC, studio, airport manager, house-keeping, union, retailers for smooth operations
- Spearheaded, trained and familiarize group of 6 members and provided training on proper use of aviation systems or equipment
- Conducted everyday pre and post team meetings to discuss new strategies for improving customer satisfaction
- Trained in emergency response plans for dealing with unexpected situations at airport
- Forecasting process using various data
- Achieved significant improvements in passenger satisfaction and operational efficiency, leveraging strong communication and problem-solving abilities
- Assessed and strengthened organizational modeling by identifying problems and providing solutions.
Senior Executive
WNS (Travelocity project)
Mumbai, Maharashtra
12.2012 - 06.2013
- Worked on different interface of sabre like red sabre, sabre katana, turbo sabre and native sabre
- Coordinated between Star alliance partner airlines (worldwide) and passenger for all complex schedule changes on passenger bookings
- Provided best available routes to passenger taking in account their preferences, airline schedule change policies and MCT between cities.
Customer Service Representative
Trans-continental E-services
Mumbai, Maharashtra
- Answered incoming customer calls promptly, professionally, and provided accurate information regarding products and services
- All creation, changes, and cancellation were done on sabre and recorded on Customer Relationship Information System and processed payments using IVR
- Updated customer records with relevant contact information, preferences, request, conversation, and feedback provided by customers
- Coordinated with other departments to resolve complex customer problems quickly
- Maintained up-to-date knowledge on all products and services offered by the company.
Education
Bachelor of Commerce - Accounting And Finance
Vivekanand Education Society's College of Arts, Sc
04.2011
Diploma in Travel And Tourism -
Vivekanand Education Society Tulsi Technical Insti
03.2008
Skills
- Customer Relations
- Operations Management
- Problem Resolution
- Bilingual
- Employee Scheduling
- Change Implementation
- Workflow Planning
- Patience
Languages
- English, Full Professional
- Hindi, Native/ Bilingual
- Punjabi, Native/ Bilingual
- Marathi, Native/ Bilingual
Timeline
Passenger Service Executive
GVK MIAL
07.2013 - 12.2016
Senior Executive
WNS (Travelocity project)
12.2012 - 06.2013
Customer Service Representative
Trans-continental E-services
Bachelor of Commerce - Accounting And Finance
Vivekanand Education Society's College of Arts, Sc
Diploma in Travel And Tourism -
Vivekanand Education Society Tulsi Technical Insti
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