Pravin Thakur
Yeadon,Pennsylvania
Summary
Diligent with solid background in customer service, driving, and operations. Adept to changing and fast moving environment. Effective team collaborator and consistently focused on achieving organisational and personal goals.
Overview
13
13
years of professional experience
Work History
Regional Truck Driver
Cargo Solutions Fontana
Cherry Hill, NJ
10.2024 - 10.2025
- Transport goods over long distances for extended periods.
- Perform pre-trip, en-route, and post-trip inspections to ensure vehicle safety, including checking fluid levels, tires, and lights.
- Maintain accurate, up-to-date logs of driving hours, mileage, fuel, and inspections in compliance with Federal Motor Carrier Safety Regulations (FMCSR).
- Hook/unhook trailers, secure freight with straps/chains, and sometimes assist in loading/unloading.
- Coordinate with dispatch for load assignments, route updates, and to report delays or maintenance issues.
OTR Truck Driver
JPD Freights
Whiteland, IN
10.2023 - 10.2024
- Transported freight safely across long distances while adhering to federal and state regulations.
- Conducted pre-trip inspections and post trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Managed delivery schedules efficiently, optimizing routes for timely arrivals at destinations.
- Maintained accurate logs of driving hours, mileage, and fuel consumption to comply with industry regulations.
- Coordinate with dispatch for load assignments, route updates, and to report delays or maintenance issues.
Yard Jockey
Lazer Spot Logistics
Dayton, NJ
08.2022 - 10.2023
- Operated yard truck to efficiently move empty or loaded trailers (often 48,8.5,53-foot dry vans, shipping containers, ) between designated storage areas and loading docks.
- Conducted pre-trip inspections and post-trip inspections on yard trucks and trailers to ensure safety and maintenance compliance.
- Assisted in auditing daily accurate inventory records by updating daily into system early morning.
- Co-ordinate with shipping and receiving for any task to be carried out.
Store Attendant
SINGIN Oil
Toms River, NJ
04.2019 - 10.2021
- Operated fuel dispensers and maintained equipment to ensure optimal functionality.
- Assisted customers with inquiries and provided product recommendations for enhanced service experience.
- Monitored inventory levels and conducted stock replenishment to minimize shortages.
- Ensured compliance with safety regulations during daily operations.
- Post covid promoted to manager and Solely responsible for the timely processing and distribution of employee payouts for a staff of 16,
- Managed daily cash flow from 4 convenance store and 5 gas station sales and bank deposits exceeding $20 to 25k with zero discrepancies.
- Managed end-to-end procurement and "On-Time" payment cycles for major wholesalers (e.g., Core-Mark, Pricemart, Pepsico, Redbull co, Local bakery suppliers), ensuring zero service interruptions.
- Analyzed sales trends to adjust high-volume orders, reducing stock-outs by and minimizing waste on perishable commercial goods.
Business Development Executive
Excel Engineering Mumbai
Mumbai
01.2016 - 04.2018
- Developed and maintained client relationships to drive business growth.
- Identified new market opportunities through comprehensive research and analysis. Researching new restaurant openings, hotel renovations, or school cafeteria upgrades using tools like LinkedIn and local building permits.
- Collaborated with cross-functional teams to create tailored solutions for clients.
- Prepared and delivered persuasive presentations to potential clients and stakeholders.
- Assisting Executives in preparing quotes, coordinating delivery schedules, and attending industry trade shows
Passenger Service Executive
GVK MIAL
Mumbai, Maharashtra
07.2013 - 12.2016
- Proven expertise in enhancing customer experience and streamlining operations, demonstrated during tenure at GVK MIAL as a Passenger Service Executive
- Liaised between all stake holders viz
- Passengers, ASG, customs, immigration, AOCC, studio, airport manager, housekeeping, union, retailers for smooth operations
- Spearheaded, trained and familiarize group of 6 members and provided training on proper use of aviation systems or equipment
- Conducted everyday pre and post team meetings to discuss new strategies for improving customer satisfaction
- Trained in emergency response plans for dealing with unexpected situations at airport
- Forecasting process using various data
- Achieved significant improvements in passenger satisfaction and operational efficiency, leveraging strong communication and problem-solving abilities
- Assessed and strengthened organizational modeling by identifying problems and providing solutions.
Senior Executive
WNS (Travelocity project)
Mumbai, Maharashtra
12.2012 - 06.2013
- Worked on different interface of sabre like red sabre, sabre katana, turbo sabre and native sabre
- Coordinated between Star alliance partner airlines (worldwide) and passenger for all complex schedule changes on passenger bookings
- Provided best available routes to passenger taking in account their preferences, airline schedule change policies and MCT between cities.
Customer Service Representative
Trans-continental E-services
Mumbai, Maharashtra
- Answered incoming customer calls promptly, professionally, and provided accurate information regarding products and services
- All creation, changes, and cancellation were done on sabre and recorded on Customer Relationship Information System and processed payments using IVR
- Updated customer records with relevant contact information, preferences, request, conversation, and feedback provided by customers
- Coordinated with other departments to resolve complex customer problems quickly
- Maintained up-to-date knowledge on all products and services offered by the company.
Education
Bachelor of Science - Commercial Driving
Best Truck Driving School
Indianapolis, IN01-2022
Bachelor of Commerce - Accounting And Finance
Vivekanand Education Society's College of Arts, Sc
Mumbai04-2011
Diploma in Travel And Tourism - undefined
Vivekanand Education Society Tulsi Technical Insti
Mumbai03-2008
Skills
- Customer service
- Critical thinking
- Operations management
- Bilingual
- Employee rostering
- Change Implementation
- Defensive and professional driving
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Regional Truck Driver
Cargo Solutions Fontana
10.2024 - 10.2025
OTR Truck Driver
JPD Freights
10.2023 - 10.2024
Yard Jockey
Lazer Spot Logistics
08.2022 - 10.2023
Store Attendant
SINGIN Oil
04.2019 - 10.2021
Business Development Executive
Excel Engineering Mumbai
01.2016 - 04.2018
Passenger Service Executive
GVK MIAL
07.2013 - 12.2016
Senior Executive
WNS (Travelocity project)
12.2012 - 06.2013
Customer Service Representative
Trans-continental E-services
Bachelor of Commerce - Accounting And Finance
Vivekanand Education Society's College of Arts, Sc
Diploma in Travel And Tourism - undefined
Vivekanand Education Society Tulsi Technical Insti
Bachelor of Science - Commercial Driving
Best Truck Driving School