Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Interests
Quote
Work Preference
Timeline
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Prayer Godswill Agabi

Prayer Godswill Agabi

Bowie,MD

Summary

Strategic and results-driven operations executive with over 16 years of progressive experience in operations management, sales leadership, and business transformation. Proven track record of optimizing cross-functional teams, streamlining operations, and driving multimillion-dollar growth across tech, retail, and logistics sectors. Adept at leading high-performance teams, improving customer satisfaction, and deploying data-driven strategies to reduce costs and scale revenue. Certified in PMP, Lean Six Sigma Black Belt, and Google Data Analytics, with deep expertise in strategic planning, stakeholder engagement, and process excellence.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Operations Manager

ABW Appliances
Washington, DC
02.2024 - Current
  • Led 43 account managers, driving a 10% increase in market share and generating $5M in annual revenue.
  • Conducted process audits and redefined SOPs, boosting productivity by 20% and reducing turnaround time by 24%.
  • Enhanced customer satisfaction by 20% through improved strategic communication protocols.
  • Spearheaded CRM system upgrades via stakeholder workshops, increasing operational efficiency by 30%.
  • Increased sales by 15% through AI-driven sales strategies and strategic partnerships.

Operations Manager

Caliber Fleet
Philadelphia, PA
05.2023 - 02.2024
  • Launched Philadelphia operations, creating SOPs and KPIs that improved profitability.
  • Standardized communication to raise customer satisfaction scores by 30%.
  • Boosted sales by 36% and reduced vendor costs by 25% through process optimization and team collaboration.

District Operations Manager

Lyft
Philadelphia, PA
10.2020 - 05.2023
  • Unified cross-departmental teams, enhancing operational efficiency by 30%.
  • Implemented cost-saving initiatives, reducing expenses by $1.5M through vendor renegotiation and workflow improvements.
  • Improved CSAT by 25% via targeted service initiatives across rental and support locations.
  • Achieved 25% cost reduction while maintaining full safety compliance.

Market Manager

Google
Remote
05.2018 - 10.2020
  • Launched pilot smart home sales program, increasing sales by 40%.
  • Expanded market reach and visibility through coordinated marketing, product placement, and partnerships.
  • Improved regional efficiency and sales by 25% across five key markets.

Market Manager

Amazon
Remote
08.2014 - 05.2018
  • Achieved 32% growth in Alexa sales across 16 locations via strategic partnerships.
  • Ranked top 3 regionally for sales, CSAT, and partnership metrics.
  • Led live marketing initiatives and interactive product campaigns to boost customer engagement.

Market Manager

Samsung
Washington, DC
03.2011 - 08.2014
  • Directed operations across 24 retail locations, overseeing 100+ employees.
  • Revitalized underperforming territories and launched three new markets.
  • Conducted customer workshops that improved CSAT by 28%.

Education

Bachelor of Science - Marketing

University of Maryland

Skills

  • Strategic Operations Management
  • Business Transformation & Change Leadership
  • Cross-Functional Team Leadership
  • Process Improvement (Lean Six Sigma)
  • Customer Experience Optimization
  • KPI Development & Performance Management
  • Budgeting & Cost Reduction
  • Sales & Market Expansion
  • Stakeholder & Vendor Management
  • Data Analytics & Visualization (SQL, Google Workspace)
  • Google Workspace
  • Excel
  • SQL
  • CRM Systems
  • Workforce Management Tools
  • Data Visualization
  • Dashboard Reporting
  • Agile
  • Lean Six Sigma
  • PMP

Websites

Certification

  • Project Management Professional (PMP), PMI
  • Lean Six Sigma Black Belt, Six Sigma Society
  • Google Data Analytics Certificate, Google

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Psychology

Travel

Restaurants

Movies

Voice Over Work

Fitness

Consumer Tech

Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureHealthcare benefitsCareer advancementStock Options / Equity / Profit Sharing401k match

Timeline

Operations Manager

ABW Appliances
02.2024 - Current

Operations Manager

Caliber Fleet
05.2023 - 02.2024

District Operations Manager

Lyft
10.2020 - 05.2023

Market Manager

Google
05.2018 - 10.2020

Market Manager

Amazon
08.2014 - 05.2018

Market Manager

Samsung
03.2011 - 08.2014

Bachelor of Science - Marketing

University of Maryland

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