Prayer White
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Business Relationship Support Representative
Wells Fargo
Charlotte, NC
09.2022 - Current
- Support and manage complex portfolio of customers with high operating exposures
- Handle complex customer issues including escalated inquiries
- Research issues with various operation centers, internal bank departments and outside vendors
- Mentor less experience individuals with their development
- Acknowledged, built, researched, and managed 8+ complex cases a day
- Safeguard and protected clients information by verifying appropriate details to comply with privacy standards.
- Work with systems such as SMART, HOGAN, OIB, UAM, and MARS daily to research and provide documentation for customer requests.
Administrative Assistant - Health Benefits
Willis Towers Watson (Contract)
Mount Laurel, NJ
01.2022 - 08.2022
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings, preparing agendas and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements and distributed travel details to appropriate personnel.
Claims Customer Service Representative
Conduent - New Jersey Department of Human Services
Hamilton , NJ
10.2020 - 12.2021
- Investigated 60+ accounts daily to identify root cause of status and request that allowed me to take action quickly and reconcile customer issues.
- Managed high volume incoming calls a day
- Rectified employers, social workers, clients / customers questions and concerns involving child support cases
- Safeguard and protected confidential information and verified appropriate details to comply with privacy standards.
- De-escalated customers daily to provide excellent customer service and resolutions to their concerns
Front End Team Lead
Walmart
Burlington, NJ
05.2017 - 10.2020
- Worked as a team member performing returns, exchanges, money services, product assistance and inventory.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Resolved customer issues efficiently to build loyalty.
- Cross-trained and volunteered to work extra hours to provide backup for other team members when needed.
- Prevented store losses using awareness, attention to detail and integrity
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Education
Bachelor of Science - Finance
Western Governors University - Online
01-2025
Skills
- Calendar Management
- Research
- Appointment Scheduling
- Documentation And Reporting
- Work Planning
- Shift Scheduling
- Data Analysis
- Time Management
- Products and Services Knowledge
- Financial Institution Regulations
- Customer Service
- De-escalating conflicts
Timeline
Business Relationship Support Representative
Wells Fargo
09.2022 - Current
Administrative Assistant - Health Benefits
Willis Towers Watson (Contract)
01.2022 - 08.2022
Claims Customer Service Representative
Conduent - New Jersey Department of Human Services
10.2020 - 12.2021
Front End Team Lead
Walmart
05.2017 - 10.2020
Bachelor of Science - Finance
Western Governors University - Online
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