Precelia Karr

Provide documentation, reporting and administrative support for Vehicle Lease Division, to management, vehicle leasing sales and operations teams and superior customer service to our vehicle fleet customers arid vendors.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Trained employees on Product or Service and assigned duties.

• This role provides unbiased assistance to callers with questions regarding claims
• Responds to phone inquiries in a prompt, courteous and concise manner
• Assists with problem resolution, as needed
• Documents all encounters in clear and concise logs in the database
• Transfers callers to other Customer Care units as needed
• Meets individual performance standards
• Performs other duties as may be assigned by management
• Proficiency with Microsoft Office, specifically Word, Excel, Outlook, and Teams
• Typing speed of at least 40 wpm.
• Assisted in developing and implementing donor relations strategies to increase donations.

• Provide direct supervision to adolescents
• Maintain safety, accountability, and security of campus
• Teach, coach, and supervise students in activities of daily living
• Observe the peer culture for patterns of behavior indicating progress or regression in the program
• Observe individual student behavior over time and recognize progress towards treatment goals
• Effectively communicate, both written and orally
• Follow and implement individual treatment plans for all students
• Recognize escalating behaviors and intervene at the appropriate level to ensure safety and security.

• Thoroughly answered customers questions and concerns about the type of services we
• Handled lot inventory and car inspections made sure all the vehicles were up to our standards
• Supported team members and held weekly huddles about our weekly sale goals
• Successfully resolved any issues by educating customers about their ride share app.
• Reviewed and verified accuracy of submitted documents.
• Provided guidance and assistance to claimants in completing applications.
• Investigated eligibility requirements for unemployment benefits.
• Processed appeals on denied or overpaid claims.

• Entering customer and account data from source documents, reviewing data for deficiencies or errors, correcting any incompatibility and checking and output
• Creating spreadsheet with large number of figures without mistakes
• Pushing account if they are fraudulent, denying and approving application.
• Answered incoming calls from customers regarding collections inquiries.
• Monitored customer accounts for timely payments.