Preche' Trowery
Philadelphia,PA
Summary
Experienced dental professional with expertise in patient scheduling, insurance verification, and front desk management. Known for fostering positive patient interactions and ensuring efficient clinic operations through strong communication skills. Proven track record of collaborating effectively with team members and adapting to changing needs to deliver results. Reliable, approachable, and dedicated to providing high-quality service in a fast-paced healthcare environment.
Overview
13
13
years of professional experience
Work History
Dental Receptionist
United Dental Care/ Bright Choice Dental LLC
04.2024 - Current
- Ability to multitask with different, and sometimes conflicting, events happening at the same time.
- Handle insurance verification and billing inquiries.
- Responds promptly and professionally to all communications.
- Excellent phone answering/communication skills.
- Greet and welcome patients as they arrive at the office.
- Schedule and confirm patient appointments.
- Perform various administrative tasks, including data entry, filing, and document preparation.
- Utilize computer skills to handle emails, create documents, and use office software.
- Answering a high volume of inbound calls & providing exceptional customer service.
Nurse Technician (Pediatrics)(PRN)
ChildsWay Pediatric Services (PRN)
01.2023 - 01.2025
- Serve medically fragile children in a resident setting
- Providing amazing patient care, monitors, and escalates concerns
- Responsible for feedings, dressing, bathing and other patient needs
- Report observations to nurse
- Perform rounds on patients, assessing needs and providing observant care
- Engage/socialize with patients (talking, singing, reading, playing)
- Assists patients with completion of activities of daily living, and encourages independent completion of these activities when possible.
Front Desk Receptionist (Front Office)
McDowell Dental LLC
07.2022 - 07.2023
- Answering office phone lines to answer patient questions
- Top-notch customer demeanor, including patience, understanding, and empathy
- Experience with heavy inbound and outbound calls
- Upbeat, positive attitude and an approach to work rooted in professionalism
- Using software to manage the dentist's schedule
- Open Dental software experience
- Adding, changing and canceling patient appointments
- Handling paperwork needed to accept new clients
- Perform general administrative tasks, such and copying and filing
- Responding to patients calls and emails regarding services
- Processing payments
- Organizing office space to make it a pleasant experience for patients
Lead Teacher
A Child's Place
03.2018 - 05.2021
- Experienced Daycare Teacher with a passion for teaching children of all ages. Strong leadership skills to guide children through daily activities and learning games. Very patient and able to handle difficult situations and parental concerns.
- Prepare and implement lesson plans
- Successfully encouraged/practiced and completed toileting for entire toddler class
- Light classroom cleaning/tidiness
- Supervise children and insure the provision of a safe environment that supports all aspects of their learning and development
- The ability to communicate effectively and professionally with school personnel, children and parents
- Time management skills
Crew Member
Trader Joe's
08.2017 - 03.2019
- Positive team member who creates a positive shopping experience through high quality detailed customer care. Also driven to exceed sale goals and build long term relationships with customers.
- Works as a team member performing cashier duties, stocking, product assisting and cleaning
- Expresses appreciation and invited customers to return to the store
- Packaged, transported and loaded customer purchases to vehicle
- Gathered baskets and picked up trash inside and outside the store
Party Host, Cashier, Server, Chef
Chuck E. Cheese
03.2012 - 10.2017
- Responsible for birthday performances and live shows and cleaning and setting up before and after birthday parties. Also assisted in providing an overall safe, fun and clean environment for all our Guests.
- Handled financial transactions
- Moderated entertainment (children's parties)
- Facilitated games and activities. Kept the children engaged
- Provided exceptional customer service, routinely received exemplary client feedback
- Assisted with party preparation and clean up
Education
GED -
Keystone Job Corps Center
Drums03-2017
Skills
- Patient documentation
- Maintaining cleanliness
- Friendly and outgoing
- Punctual and reliable
- Data entry
- Phone and email etiquette
- Accounts receivable
- Appointment scheduling
- Insurance verification
- Electronic dental record (EDR)
- Mail sorting and distribution
- Patient file management
- Medical chart management
- Adept at multi-line phones
- Appointment confirmation
- Dental terminology
- Excellent multitasking capability
- Pleasant speaking voice
- Confidentiality
- Proficiency in Open Dental Software
- Customer service
- Problem-solving
- Insurance authorizations
- Cash handling
- Organizational skills
- Attention to detail
- Patient referral
- Time management abilities
- Office administration
Timeline
Dental Receptionist
United Dental Care/ Bright Choice Dental LLC
04.2024 - Current
Nurse Technician (Pediatrics)(PRN)
ChildsWay Pediatric Services (PRN)
01.2023 - 01.2025
Front Desk Receptionist (Front Office)
McDowell Dental LLC
07.2022 - 07.2023
Lead Teacher
A Child's Place
03.2018 - 05.2021
Crew Member
Trader Joe's
08.2017 - 03.2019
Party Host, Cashier, Server, Chef
Chuck E. Cheese
03.2012 - 10.2017
GED -
Keystone Job Corps Center
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