Preche’t Harris
Salisbury,MD
Summary
Dynamic professional with a proven track record at FEMA, excelling in customer service and problem-solving. Recognized for strong communication and organizational skills, adept at managing high-stress situations. Committed to continuous improvement and teamwork, leveraging IT proficiency to enhance service delivery and achieve operational excellence. Customer service professional with over 7+ years of experience in telephone customer service, including sales, technical support, troubleshooting and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Federal Emergency Management Agency (FEMA)
Department Of Homeland Security, IA Cadre
12.2024 - Current
- Helping people before, during, and after disasters.
- Individual Assistant division ensures disaster survivors have timely access to a full range of programs and services to maximize their recover through coordination among local, state, federal, tribal government, voluntary agencies and the private sector.
- Deploying to IA- declared disasters to guide survivors through the process of applying for FEMA assistance and to help individuals and families receive the best possible level of service.
- Worked effectively in fast-paced environments. Proven ability to learn quickly and adapt to new situations. FEMA flexible at ALL times.
- Completed Position Task Book- Qualified IA- Applicant Services Program Specialist.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Verizon Communications Inc
02.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers the company alike.
- Delivered exceptional customer service to every customer by providing extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided basic and complex technical support for clients on a wide range of Verizon company products.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Material Handler/Ramp Agent
FedEx Express/Southwest Airlines
01.2017 - 01.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Provided safe and efficient, operation of equipment used for the movement of packages, dangerous goods and ULDs (Unit Load Device).
- Assisted in the build-up and breakdown of pallets containing heavyweight freight.
- Served as a liaison between company and ULD repair vendor.
- Oversaw warehouse/ramp operations which included operating k-loader, upload and download freight off flights, pick up/deliver air cargo and ground control.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
Sales Associate
Eddie Bauer
05.2013 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Applied Science - Criminal Justice
Howard Community College
Columbia, MD05-2015
Skills
- Strong Verbal & Communication Abilities
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Organization and time management
- Multitasking Abilities
- Computer skills, IT Background
- Proven Leadership Capability
- Proficient in various information technology platforms including Microsoft Windows 7,8,10 and Microsoft Office and Excel
- Proficient in Visio Basic and Visio Advanced
Certification
- Federal Emergency Management Agency
- Department of Homeland Security-Security Clearance
Timeline
Federal Emergency Management Agency (FEMA)
Department Of Homeland Security, IA Cadre
12.2024 - Current
Customer Service Representative
Verizon Communications Inc
02.2020 - 11.2024
Material Handler/Ramp Agent
FedEx Express/Southwest Airlines
01.2017 - 01.2020
Sales Associate
Eddie Bauer
05.2013 - 05.2016
Associate of Applied Science - Criminal Justice
Howard Community College
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