Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Hi, I’m
Precia Long
HR Coordinator
Columbus,OH
Summary
Overview
10
years of professional experience
Work History
Solutions Staffing
Workers Comp Coordinator
03.2022 - Current
Job overview
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Maintained contact with claimants and attorneys to determine treatment status.
- Analyzed and evaluated existing workers comp program and recommended improvements.
- Assisted with design and implementation of the new accident investigation process, and fraud prevention program.
- Analyzed information gathered by investigation and report findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Solutions Staffing
Recruiter
07.2021 - 03.2022
Job overview
- Conducted in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Forward Air
Application Processor
08.2020 - 07.2021
Job overview
- Reviewed applications and followed up with appropriate personnel for missing information on incomplete applications.
- Updated and maintained application reports and files.
- Checked applications and supporting documentation for completeness and accuracy.
- Used computer software to store and retrieve data.
- Updated and maintained potential employee information, documents and records.
- Verified driving records, and previous employment history
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Utilized spreadsheets for more efficient recordkeeping.
Tangoe
SR. Service Desk Representative
04.2013 - 08.2020
Job overview
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Responded to user operational issues with mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Discussed customer concerns regarding product usage, and billing to promote improved user experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Franklin UniversityColumbus, OH
Bachelor of Science from Human Resource Management
01.2022
University Overview
Skills
- Administrative Support
- Applicant Tracking Systems
- Workplace Safety
- Investigation Documentation
- Policy and Procedure Management
- Talent Acquisition
- Temporary and Seasonal Employees
- Assessments and Qualifications
- Client Relationship Management
- Time Tracking and Payroll Administration
- Microsoft Office
Timeline
Workers Comp Coordinator
Solutions Staffing
03.2022 - Current
Recruiter
Solutions Staffing
07.2021 - 03.2022
Application Processor
Forward Air
08.2020 - 07.2021
SR. Service Desk Representative
Tangoe
04.2013 - 08.2020
Franklin University
Bachelor of Science from Human Resource Management
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