Certified Pharmacy Technician Cook Children's Medical Center Retail Pharmacy
06.2015 - 05.2018
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Communicated directly with doctors offices via telephone, fax, and email.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Counted, measured, and compounded medications following standard procedures.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Stocked, labeled and inventoried medication to keep accurate records.
Maintained drug inventory levels by ordering necessary medications and supplies.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Collected co-payments or full payments from customers.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
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