PRECIOUS ADEFOWORA
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Benefit Enrollment Specialist /Customer Service Representative
Winston Benefits
Houston, TX
08.2023 - 01.2024
- Assisted new hires in enrolling in benefits packages and explained the various programs available.
- Provided customer service to employees regarding benefit enrollment, changes, and questions.
- Updated employee records with benefit information and maintained accurate data.
- Conducted annual open enrollment meetings to inform employees of their options.
- Processed payroll deductions for health insurance coverage.
Customer Service Representative
Cognitio
Houston, TX
01.2021 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Support Specialist
Pioneer Consulting
Austin, TX
02.2020 - 01.2021
- Obtained signatures for financial documents and internal and external invoices
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Built and maintained relationships with peers and upper management to drive team success.
Direct Support Professional
Austin Supported Living Center
Austin, TX
09.2019 - 01.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Supervised medication administration, personal hygiene and other activities of daily living
- Followed care plan and directions to administer medications
- Assisted individuals in development of social skills to become integrated in community
- Assisted individuals in learning and developing new skills
- Assisted with planning and coordination of activities and outings based on individual needs
- Tracked and reported clients' progress based on observations and conversations.
Cashier
Wendys Restaurant
Austin, TX
07.2018 - 11.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Manor High School
05.2019
Bachelor of Science: Psychology -
Austin Community College
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Order and Refund Processing
- Customer Data Confidentiality
- Calm and Professional Under Pressure
Timeline
Benefit Enrollment Specialist /Customer Service Representative
Winston Benefits
08.2023 - 01.2024
Customer Service Representative
Cognitio
01.2021 - 07.2023
Customer Support Specialist
Pioneer Consulting
02.2020 - 01.2021
Direct Support Professional
Austin Supported Living Center
09.2019 - 01.2020
Cashier
Wendys Restaurant
07.2018 - 11.2019
High School Diploma -
Manor High School
Bachelor of Science: Psychology -
Austin Community College
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