Precious Akpan
Boston,MA
Summary
Experienced and compassionate Residential Counselor with a demonstrated history of providing comprehensive support and guidance to individuals in residential settings. Skilled in crisis intervention, case management, and fostering a positive therapeutic environment. Dedicated to promoting the well-being and independence of clients through personalized care plans and effective communication. Committed to upholding ethical standards and fostering a supportive community atmosphere. Strong advocate for client empowerment and social justice..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Counselor
Commonwealth Solutions
Boston, MA
04.2021 - Current
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Assisted with crisis intervention services when needed.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Documented client progress in charts and logbooks.
- Tracked and reported clients' progress based on observations and conversations.
- Recognized emergency situations and implemented appropriate procedures.
Case Manager
Bay Cove
Boston, MA
05.2022 - 12.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Maintained up-to-date case records with case activity status.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
Customer Service Representative
Northeast Networks
Boston, MA
01.2019 - 04.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Customer needs, responding to specific requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Gaynes Grammar School
United Kingdom05.2016
Some College (No Degree) -
Bunker Hill Community College
Charlestown, MASkills
- Daily Charting
- Staff Training
- Staff Meeting Coordination
- Case Planning
- Policy Enforcement
- Client Advocacy
- Verbal and Written Communication
- Documentation and Reporting
- Client Relationship and Rapport
- Database Research
Certification
- CPR/FIRST AID
- IT Support
References
References available upon request.
Timeline
Case Manager
Bay Cove
05.2022 - 12.2022
Residential Counselor
Commonwealth Solutions
04.2021 - Current
Customer Service Representative
Northeast Networks
01.2019 - 04.2021
High School Diploma -
Gaynes Grammar School
Some College (No Degree) -
Bunker Hill Community College
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