Precious Angel Mendoza
Chicago,IL
Summary
Results-driven Front Office Director with over 10 years in hospitality. Focused on optimizing office operations and enhancing customer experiences. Developed incentive programs, streamlined processes, and coordinated personnel management to drive efficiency. Proficient in Microsoft Office and multitasking, with a strong capability in problem-solving.
Overview
10
10
years of professional experience
Work History
Director of Front Office
Pyramid Global Hospitality
Chicago, Illinois
02.2025 - Current
- Oversaw front office operations, ensuring seamless guest experiences and staff efficiency.
- Developed and implemented training programs, enhancing team performance and service standards.
- Managed budgeting and forecasting for front office departments, optimizing resource allocation.
- Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.
- Analyzed customer feedback data to identify trends and implement service enhancements.
Rooms Operations Manager
W Chicago Lakeshore
Chicago, USA
05.2021 - 02.2025
- Fostered relationships with hotel guests to boost loyalty and drive repeat business.
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, inventory, and personnel.
- Created rewards and incentives system that motivated agents to enhance Marriott Bonvoy enrollments and upsells.
- Developed and implemented processes and procedures to streamline office operations.
- Coordinated with other departments to ensure customer requests and inquiries were addressed in a timely manner.
- Delivered administrative support to management, enhancing efficiency in daily operations.
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations.
- Managed payroll to ensure accurate and timely payment of salaries and benefits.
Front Desk Supervisor
Double Tree by Hilton
Alsip, USA
07.2017 - 11.2021
- Handled customer inquiries and requests in a professional and courteous manner.
- Reviewed customer feedback to identify opportunities for improvement.
- Scheduled and coordinated shifts for front desk staff to ensure adequate coverage.
- Trained and managed a team of 8-10 front desk agents to ensure tasks were completed efficiently and professionally.
- Ensured the front desk was properly stocked with supplies at all times.
Front Desk Agent Lead
Comfort Inn and Suites
Tinley Park, USA
05.2016 - 07.2017
- Processed customer check-ins, check-outs, and other transactions accurately and efficiently.
- Handled cash and credit card transactions in accordance with company policies and procedures.
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
Education
High School Diploma -
Carl Sandburg High School
05-2014
Skills
- Customer Service
- Guest relationship management
- Front office management
- Budget management
- Performance analysis
- Upselling strategies
- Microsoft Office
- Multitasking Skills
- Problem Solving
- Communication
- Decision Making
Languages
- English
- Filipino
Accomplishments
- Achieved highest enrollments for W Hotels for 2 years straight. The W Lakeshore ranked 39th of 5,023 Marriott Hotels.
- Maintained 40% of Enrollments opportunities on a monthly basis.
- Manager of the year for 2023
Timeline
Director of Front Office
Pyramid Global Hospitality
02.2025 - Current
Rooms Operations Manager
W Chicago Lakeshore
05.2021 - 02.2025
Front Desk Supervisor
Double Tree by Hilton
07.2017 - 11.2021
Front Desk Agent Lead
Comfort Inn and Suites
05.2016 - 07.2017
High School Diploma -
Carl Sandburg High School