Precious Bradley
Entrepreneur
Columbia,SC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Naturally Me
6 2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Personal Banker
TD BANK
02.2023 - 03.2024
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Healthcare Customer Service Representative
Concentrix
01.2022 - 03.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Life Skills Specialist
Epworth Children's Home
11.2021 - 10.2022
- Organized field trips and experiential learning opportunities that enriched curriculum content while enhancing practical life skills.
- Improved overall cottage management by implementing consistent routines, rules, and consequences.
- Streamlined group home operations through effective budget management and resource allocation.
- Offered learning opportunities to help residents develop important life skills.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
Customer Service Representative
Conduent
06.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
Teleperformance
02.2018 - 12.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Manager/Cosmetologist
What's Sew-in On
03.2015 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Answered phone calls and emails to schedule client appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Proctor(paid intern)
Alliance Computer Solutions
04.2012 - 07.2012
- Administered individual and group assessments according to testing guidelines
- Maintained compliance with test center policies, practices and procedures.
- Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
Education
Cosmetology - Cosmetology
Kenneth Shuler
Columbia, SC 01.2013 - 1 2014
High School Diploma -
Lagaurdia Cuny Catch
Long Island City, NY 05.2010 - 1 2011
Skills
Business Management
Customer Relations
Labor Relations
Budget Administration
Data Entry
Activity Planning
Motivational Skills
Effective Communication
Customer Service
Insurance product knowledge
Documentation and Recordkeeping
Conflict resolution techniques
Certification
Cosmetology License
Timeline
Personal Banker
TD BANK
02.2023 - 03.2024
Healthcare Customer Service Representative
Concentrix
01.2022 - 03.2023
Life Skills Specialist
Epworth Children's Home
11.2021 - 10.2022
Customer Service Representative
Conduent
06.2020 - 12.2021
Call Center Representative
Teleperformance
02.2018 - 12.2018
Manager/Cosmetologist
What's Sew-in On
03.2015 - 06.2018
Cosmetology - Cosmetology
Kenneth Shuler
01.2013 - 1 2014
Proctor(paid intern)
Alliance Computer Solutions
04.2012 - 07.2012
High School Diploma -
Lagaurdia Cuny Catch
05.2010 - 1 2011
Owner
Naturally Me
6 2018 - Current