Precious Byrd-Hurks
Humble
Summary
Detail-oriented pharmacy leader with a focus on quality patient care and effective communication. Experienced in managing pharmacy teams and ensuring compliance with regulations, aiming to drive operational success and improve patient satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Pharmacy Manager
Kroger
Houston
05.2005 - Current
- Trained new pharmacy technicians on systems and procedures.
- Assessed customer needs, answered questions, and provided advice on appropriate usage.
- Reviewed financial reports related to pharmacy operations such as sales figures or cost analyses.
- Supervised a team of pharmacists in providing quality care for patients through efficient dispensing practices.
- Administered vaccines to immunize patients against communicable diseases.
- Prepared monthly performance reports outlining goals achieved versus those missed.
Pharmacy Manager
Kroger
Houston
05.2014 - 01.2019
- Managed pharmacy operations to ensure compliance with regulations and standards.
- Supervised pharmacy staff and coordinated daily workflow activities.
- Resolved customer inquiries and concerns to improve service quality and satisfaction.
- Conducted regular performance reviews to support team development and accountability.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
Education
Pharm. D - Pharmacy
Texas Southern University
Houston, TX05-2005
Skills
- Vaccine administration
- MTM trained
- Diabetes care training
- Prescription management
- Inventory control
- Financial reporting
- Pharmacy compliance
- Team leadership
- Effective communication
- Attention to detail
Timeline
Pharmacy Manager
Kroger
05.2014 - 01.2019
Assistant Pharmacy Manager
Kroger
05.2005 - Current
Pharm. D - Pharmacy
Texas Southern University