PRECIOUS CALLOWAY
WAXAHACHIE
Summary
Experienced Administrative and Client Services professional with over a decade of success in office management, tax preparation, insurance claims, and customer support. Adept at improving operational workflows, supporting cross-functional teams, and enhancing client satisfaction. Known for strong communication skills, detail orientation, and the ability to handle complex issues with poise and professionalism. Proficient in MS Office, QuickBooks, Workday, and multiple customer service platforms.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager / Certified Tax Adviser
Tax2Go, DeSoto LLC
11.2016 - Current
- Manage day-to-day office operations, scheduling, and supply inventory.
- Prepare and file personal and business tax returns.
- Guide clients in setting up and using QuickBooks for financial management.
- Ensure compliance with tax regulations and maintain accurate financial documentation.
- Provide training material and client onboarding support.
Cigar Steward
Blowin' Smoke Cigar Lounge
02.2022 - 11.2025
- Maintained cleanliness and organization of lounge areas, ensuring optimal guest experience.
- Assisted in inventory management, tracking supplies to prevent shortages.
- Trained new staff on service protocols and operational procedures for efficiency.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Built positive relationships with regular clients by providing personalized, high-end service.
- Assisted with special events such as tastings, cigar pairings, private parties, and vendor showcases.
- Educated customers on cigar profiles, strengths, pairings, and lounge offerings to enhance their experience.
Tax Support Representative
Thomson Reuters
12.2019 - 11.2021
- Delivered multi-channel support across tax platforms (phone, email, chat).
- Ensured excellent customer experiences by resolving product issues and inquiries.
- Adhered to strict protocols for accuracy, compliance, and documentation.
- Collaborated cross-functionally to improve client outcomes and internal workflows.
- Contributed to peer training and process improvements.
Senior Claims Representative & Team Lead
Liberty Mutual Insurance
10.2012 - 10.2017
- Handled new claims, conducted loss investigations, and determined liability.
- Led team huddles, ran performance reports, and coached junior staff.
- Maintained a 97% quality score on file reviews.
- Addressed escalated issues and acted as liaison between clients and adjusters.
Customer Care Specialist
Devcon Security
01.2012 - 09.2012
- Scheduled technical services and supported operations.
- Maintained high customer retention through problem-solving and upselling.
- Managed data entry and account updates, and trained new hires.
Financial Aid Advisor
Aviation Institute of Maintenance
08.2008 - 08.2011
- Assisted students with FAFSA and financial aid options.
- Processed tuition payments and provided loan counseling.
- Helped resolve credit and documentation issues for prospective enrollees.
Education
High School Diploma -
Booker T. Washington SPVA Magnet
Dallas, TXSkills
- Office & Administrative Operations
- Tax Return Preparation (Federal & State)
- Client Relationship Management
- Data Collection & Analysis
- Microsoft Office Suite & QuickBooks
- Claims Handling & Resolution
- Training & Team Leadership
- Schedule & Calendar Management
- Conflict Resolution & Problem-Solving
- Technical Tools: Cisco Jabber, VPN, Finesse, Azure, Active Directory
- Compliance assurance
- QuickBooks implementation
- Customer relationship building
- Data entry accuracy
Certification
- Licensed Claims Handling Adjuster (All Lines – Auto)
- Certified Debt Specialist – IAPDA
Timeline
Cigar Steward
Blowin' Smoke Cigar Lounge
02.2022 - 11.2025
Tax Support Representative
Thomson Reuters
12.2019 - 11.2021
Office Manager / Certified Tax Adviser
Tax2Go, DeSoto LLC
11.2016 - Current
Senior Claims Representative & Team Lead
Liberty Mutual Insurance
10.2012 - 10.2017
Customer Care Specialist
Devcon Security
01.2012 - 09.2012
Financial Aid Advisor
Aviation Institute of Maintenance
08.2008 - 08.2011
High School Diploma -
Booker T. Washington SPVA Magnet