Precious Cockfield
Columbus,United States
Summary
Analyzed complex cases to enhance customer satisfaction through effective communication and collaboration, ensuring compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Behavioral Aide
Future Leaders in Training
Riverdale, GA
10.2025 - Current
- Implemented individualized behavioral support plans for students to enhance learning outcomes.
- Collaborated with educators to develop effective strategies for managing classroom behavior.
- Monitored student progress and reported findings to support ongoing adjustments in interventions.
- Facilitated communication between students, families, and school staff to promote holistic development.
Claims Representative
Allstate
Columbus, Georgia
07.2022 - 07.2025
- Interpreted policy language to make informed decisions on claim approvals or denials.
- Prepared written correspondence as needed for effective communication with claimants or other parties involved in claim.
- Participated in ongoing training programs to stay current on industry trends and regulations.
Customer Service Representative
Global Call Center Solutions
Columbus, Georgia
05.2019 - 07.2021
- Assisted customers in navigating company website or application during support interactions.
- Analyzed customer feedback to identify trends and suggested improvements for business.
- Answered customer inquiries via phone, email, and chat.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Claims Processor
Exela Technologies
Columbus, GA
07.2016 - 04.2019
- Assisted colleagues in resolving complex or challenging cases by providing guidance based on expertise in specific areas.
- Verified completeness and accuracy of incoming provider claims.
- Verified accuracy of submitted claim information by cross-checking with available records.
- Entered new and updated claims data into computerized claims adjudication system.
- Maintained confidentiality of sensitive information in accordance with privacy regulations and company policies.
Education
High School Diploma -
William Henry Spencer High School
Columbus, Georgia05.2015
Skills
- Documentation research
- Accident review
- Team collaboration
- Decision-making
- File management
- Microsoft office
- Coverage determination
- Claims investigation
- Flexible schedule
- Customer Care
- Customer Service
LANGUAGE
English - Native
Timeline
Behavioral Aide
Future Leaders in Training
10.2025 - Current
Claims Representative
Allstate
07.2022 - 07.2025
Customer Service Representative
Global Call Center Solutions
05.2019 - 07.2021
Claims Processor
Exela Technologies
07.2016 - 04.2019
High School Diploma -
William Henry Spencer High School